Verkada
ITEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Engineer at Verkada. Skills: technical and operational support, IT operations, end user support, troubleshooting IT-related issues, SaaS applications administration, IT procurement, vendor relationships, inventory management, IT-related projects, global workforce support, process improvement. Provide technical and operational support to employees in the Austin office. Maintain high IT standards globally”
What You'll Achieve.
make work easier and more efficient for everyone
Industry & Context.
solving both technical and operational challenges; fixing problems
Must be independently authorized to work in the U.S., We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time., Flexible work schedule—early mornings, late nights, and unexpected calls/messages may be required to ensure company success, Must be willing and able to commute 5 days in office.
What They're Looking For.
Must Have
Prior IT/helpdesk/customer service experience, A 5-star customer service mindset, IT project management, Excellent verbal and written communication skills, teamwork and collaboration skills, Familiarity with macOS, Windows, Linux, iOS, and Android devices, Ability to administer Google Workspace (G-Suite), Experience working with SSO platforms (Okta, OneLogin, etc.), Capability to manage AV hardware and software, including Zoom and other video conferencing tools, Familiarity with our technology stack, including: Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others, Knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.), Experience with office moves and expansions, Understanding of global asset management, Experience with international shipping, Flexible work schedule—early mornings, late nights, and unexpected calls/messages may be required to ensure company success, Must be willing and able to commute 5 days in office.
What You'll Do.
Provide technical and operational support to employees in the Austin office
Maintain high IT standards globally
Solve both technical and operational challenges
Support the business with all its IT needs
Drive IT operations initiatives and special projects
Provide high level end user support
Troubleshoot IT-related issues
including: Hardware Systems
Administer a wide variety of SaaS applications
including provisioning
Manage IT procurement
and inventory for all hardware and software.
Partner with business units and collaborate on IT-related projects.
Support a global workforce by partnering with overseas IT teams
Analyze existing IT processes
and implement business processes where needed
Take on responsibilities beyond this job description as the company grows
How You'll Work.
Team & Collaboration
working with our HQ IT team to maintain high IT standards globally; Partner with business units and collaborate on IT-related projects.; Communicate effectively across all levels of the organization.; Support a global workforce by partnering with overseas IT teams, employees, and consultants; teamwork and collaboration skills
Communication Scope
Excellent verbal and written communication skills; Communicate effectively across all levels of the organization.
Process & Methodology
IT project management
Full Job Description
Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 31,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized revenue, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role We are seeking a dedicated IT professional to join our Austin team. The ideal candidate will provide technical and operational support to employees in the Austin office while working with our HQ IT team to maintain high IT standards globally. This role requires strong technical skills, a customer-centric approach, and the ability to work in a fast-paced environment solving both technical and operational challenges. Our goal is to make work easier and more efficient for everyone by fixing problems, improving processes, and supporting the business with all its IT needs. We are committed to a thriving in-office culture. This role requires that you be on-site at our office in Austin, Texas, 5 days a week. What You'll Do The ideal candidate should have both technical and operational experience, supporting a regional and diverse team in an IT admin rol
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