IQVIA
clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries
ITEngineer
“IT Engineer at IQVIA. Skills: Windows 10/11 architecture and device life cycle, Endpoint management concepts (MECM / Intune), Networking services, Incident handling, PowerShell scripting. Provides technical assistance and hands on-participation to maintain, troubleshoot and manage enterprise applications. Monitors the health, operating efficiency and scalability of production, testing, and development environments across multiple clients”
Industry & Context.
Troubleshoot and manage enterprise applications; Troubleshooting & support
What They're Looking For.
Must Have
Windows 10/11 architecture and device life cycle, including patch management, Advanced Windows 10/11 troubleshooting & support, Working knowledge of device onboarding / provisioning and endpoint management concepts, including device configuration MECM / Intune imaging and security policies (GPO / Intune), Good understanding of disk encryption (Bitlocker), Good understanding of networking services (DNS, DHCP, VPN, WiFi), Incident handling & request fulfilment, Alert / incident triage and managing ticket queues, Basic PowerShell scripting, Clear written & verbal communication (English)
Nice to Have
Advanced knowledge of device onboarding / provisioning (MECM OSD & Autopilot) and endpoint management (MECM, GPO, and Intune) concepts, Good understanding of least privileged access (Endpoint Privilege Management), Hands-on experience managing support tickets in ServiceNow, Advanced PowerShell scripting, Experience supporting Mac & mobile (iOS & Android) devices, ITIL certified
What You'll Do.
Provides technical assistance and hands on-participation to maintain
troubleshoot and manage enterprise applications
operating efficiency and scalability of production
and development environments across multiple clients
and upgrades of internal and external computer hardware and software systems used for designing
developing and deploying company products
May work with Infrastructure Services
Engineering Implementation Services and support teams to provision and setup environments
Proposes and implements system enhancements that will improve the reliability and performance of the system
Trains personnel on system usage
How You'll Work.
Team & Collaboration
May work with Infrastructure Services, Engineering Implementation Services and support teams to provision and setup environments
Communication Scope
Clear written & verbal communication (English)
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