GuidePoint Security
cybersecurity
ITDirector-Sales&ServiceTechnology
Neural analysis suggests this role is
optimal for Director candidates.
“IT Director- Sales & Service Technology at GuidePoint Security. Skills: Salesforce platform, Quote-to-cash, Revenue operations. Own Sales & Service technology operating model. Own platform strategy”
What You'll Achieve.
Create measurable business value; Drive platform health; Drive clear decisions; Drive prioritization; Drive accountability; Drive change adoption; Drive measurable outcomes
Industry & Context.
Challenge designs; Evaluate tradeoffs; Troubleshooting
10% travel, Remote work
What They're Looking For.
Must Have
Proven leadership experience in enterprise Sales & Service technology, Understanding of end-to-end business processes, Deep technical fluency across Salesforce and adjacent systems
Nice to Have
Salesforce Administrator certification preferred, Platform App Builder certification preferred, Sales Cloud Consultant certification preferred, Service Cloud Consultant certification preferred, Salesforce AI Associate/Specialist certification preferred, Agentforce Specialist certification preferred, Platform Developer certification preferred, Application Architect certification preferred, System Architect certification preferred, Revenue Cloud/CPQ certification preferred, Certinia certification preferred, Previous experience supporting sales organizations preferred, Previous experience supporting professional services preferred, Previous experience supporting revenue operations preferred, Previous experience supporting PSA preferred, Previous experience supporting quote-to-cash preferred, Previous experience supporting service operations preferred, Previous experience supporting sales engagement/data enrichment platforms preferred, Previous experience supporting security services organizations preferred
What You'll Do.
Own Sales & Service technology operating model
Own platform strategy
Own roadmap alignment
Own governance framework
Drive business process transformation
Own alignment between business outcomes and requirements
Partner with Business Analysts
and project management
Translate business needs into process flows
Translate business needs into requirements
Translate business needs into scalable designs
Translate business needs into acceptance criteria
Translate business needs into delivery plans
Translate business needs into implementation readiness
Manage complex Sales & Service technology projects
Manage cross-functional initiatives
Coordinate milestones
Coordinate dependencies
Coordinate communications
Coordinate delivery commitments
Maintain backlog and sprint discipline
Ensure sprint priorities are visible
Ensure sprint scope is visible
Ensure sprint readiness is visible
Ensure sprint dependencies are visible
Ensure sprint carryover is visible
Ensure sprint delivery commitments are visible
Ensure effective resource alignment
Ensure effective resource utilization
Provide hands-on technical leadership
Own integration considerations
Own data flow considerations
Own licensing considerations
Own vendor coordination
Own adoption considerations
Challenge solution designs
Challenge technical tradeoffs
Ensure Sales & Service technology solutions are scalable
Ensure Sales & Service technology solutions are secure
Ensure Sales & Service technology solutions are maintainable
Ensure Sales & Service technology solutions are performant
Ensure Sales & Service technology solutions are aligned
Maintain platform health
Maintain platform security
Maintain platform scalability
Manage technical debt
Manage platform limits
Manage vendor/tool governance
Manage operational stability
Oversee Salesforce DevOps practices
Oversee Salesforce release practices
Oversee Salesforce production readiness practices
Oversee sandbox strategy
Oversee metadata and version control
Oversee release communications
Partner with QA teams
Build functional test coverage
Build regression test coverage
Build integration test coverage
Build UAT test coverage
Lead technology innovation
Ensure responsible governance
Ensure access controls
Ensure operational readiness
Establish technology delivery metrics
Monitor technology delivery metrics
Establish platform KPIs
Monitor platform KPIs
Establish backlog health
Monitor backlog health
Establish release performance
Monitor release performance
Establish adoption metrics
Monitor adoption metrics
Establish executive reporting
Provide executive reporting
Establish business process outcomes
Monitor business process outcomes
Lead internal technology delivery team
Manage external vendors
Manage managed service providers
Manage implementation partners
Augment delivery quality
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Cross-functional initiatives; Partner with Business Analysts; Partner with architects; Partner with project management; Partner with QA teams
Communication Scope
Executive conversations; Business conversations; Architectural conversations; Technical conversations; Vendor conversations; Delivery conversations; Executive reporting
Process & Methodology
Backlog management, Sprint discipline, Release management, Roadmap planning
Full Job Description
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U. S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk. General Description The Director - Sales & Service Technology at GuidePoint Security is the accountable technology leader for the Salesforce-centered and adjacent platforms, integrations, and business processes supporting sales, service delivery, professional services, finance handoffs, and business operations. This is an ownership role, not a coordination-only role, ensuring Sales & Service technology initiatives create measurable business value, align to Business Analyst-led requirements and architect-approved designs, and are delivered through disciplined engineering, release quality, adoption, support, and continuous improvement. The Director must bring strong technical aptitude, business process fluency, and ownership-minded leadership to challenge designs, evaluate tradeoffs, guide delivery teams, and drive platform health across Salesforce, Certinia PSA, Quote-to-Cash capabilities, ZoomInfo, Outreach, integrations, Data Cloud, Agentforce, and AI-enabled capabilities. This leader drives change, innovation, and process maturity by facilitating executive, business, architectural, technical, vendor, and delivery conversations across the ownership cycle from strategy through operational support. Roles and Responsibilities: Own the Sales & Service technology operating model, platform strategy, roadmap alignment, governance framework, and execution plan across Salesforce-centered and adjacent Sales & Service platforms in alignment with corporate objectives and enterprise architecture standards. Drive business process tr
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