Airbus Helicopters España, SA
Aeronautical
ITDigitalWorkplaceOperationsSpecialistEmailintern
“IT Digital Workplace Operations Specialist - Email intern at Airbus Helicopters España, SA. Skills: Email Operations, Digital Workplace, ITSM. Assist in monitoring email services. Track incident backlogs”
Industry & Context.
Incident resolution; Major Incident resolution; Escalation processes; Continuous improvement
What They're Looking For.
Must Have
Degree in Computer Science, Degree in Information Technology, Related technical field degree, IT Service Management knowledge, IT Product Management knowledge, Email infrastructure knowledge, Google Workspace Admin skills, ServiceNow for IT operational usage
Nice to Have
ITIL concepts understanding, SMTP relay protocols knowledge, Email routing knowledge, Email hosting knowledge, Email firewalls knowledge, ADLDS knowledge, Component Integration exposure, Testing exposure, Solution Deployment exposure, Performance Management exposure
What You'll Do.
Assist in monitoring email services
Track incident backlogs
Track incident resolution efficiency
Track request catalogs
Track SLA fulfillment
Support CMDB maintenance
Support knowledge databases maintenance
Support operational dashboards creation
Shadow SDM managing subcontractors
Contribute to shift right approach
Participate in daily exchanges
Observe Major Incident resolution
Support Major Incident escalation
Support RUN activities
Support BUILD activities
Support BUILD-TO-RUN activities
Assist in building architecture dossiers
Assist in updating architecture dossiers
Help evaluate new features
Help evaluate new technologies
Contribute to product roadmaps
Contribute to service roadmaps
Assist ensuring Entry to Service
Prepare environment for improvements
Prepare environment for releases
Team up with Google Workspace team
Provide backup support
Participate in reviews
Document activity scope
Secure smooth change management
Translate operational requirements
Create user-friendly guides
Create knowledge articles
Identify improvement opportunities
Propose improvement opportunities
How You'll Work.
Team & Collaboration
Cross-functional backup structures; IT Service Desk; Email support supplier; Google Workspace team; Restricted Collaboration routines; Group PI Planning; Weekly team meetings; Product team meetings
Communication Scope
User guides; Knowledge articles
Process & Methodology
Kanban, Agile methodology
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