Alan
Health Insurance
ITDigitalWorkplace&EndpointSpecialist
“IT Digital Workplace & Endpoint Specialist at Alan. Skills: Device security management, SaaS platform management, Identity & access management, Employee IT experience, MDM improvements, Automation, Self-service tooling. Manage device security. Manage SaaS platforms”
What You'll Achieve.
Reduce operational toil; Reduce IT toil; Measurably reduce IT toil; Be regarded as an expert on at least one topic beyond the oncall rotation; Maximize impact; Nurture engagement; Develop full potential
Industry & Context.
Triage issues; Solve most problems that do not require engineer input; Identify frictions; Spot problems; Suggest improvements
Join IT oncall rotation (helpdesk), Handle IT oncall shifts autonomously
What They're Looking For.
Must Have
1-3 years IT operations experience (or internship/student association background in a tech environment), Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO), macOS fluency, Troubleshooting macOS at scale, Understanding of the Apple ecosystem (Apple Business Manager, DEP enrollment), Operational reflexes, Ability to triage issues, Ability to communicate to users during incidents, Ability to escalate appropriately, Oncall or production support experience (or equivalent), Documentation mindset, Writes clear, structured documentation, Learning velocity, Picks up new tools and processes quickly, Delivers with attention to detail, Handles run tasks reliably and consistently, Raises questions and identifies frictions, Spots problems, flags them, and suggests improvements, Takes feedback well and learns fast, Open to coaching, Iterates quickly, Collaborative and positive, Works well with teammates and other communities, Proactive, Identifies what needs doing and proposes next steps (with guidance where needed)
Nice to Have
Experience with Kandji specifically, Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness, Basic scripting ability (Python, Bash, etc. ) or willingness to learn, Experience with SaaS vendor management and/or license administration, Interest in automation and coding (even from college/school projects), Experience in a fast-growing tech company environment, Fluent French, Fluent English
What You'll Do.
Manage device security
Manage SaaS platforms
Manage identity & access
Manage employee IT experience
Contribute to projects that reduce operational toil
Handle IT oncall rotation (helpdesk)
Discover Alan's processes
Handle typical IT operations issues autonomously
Solve IT oncall shifts autonomously
Own onboarding/offboarding workflows end-to-end
Contribute to 'build' projects (MDM improvements
compliance documentation
self-service tooling)
Contribute on device compliance improvements (MDM
FileVault) across all countries
Ship automation or self-service projects that measurably reduce IT toil
Lead low to medium IT projects end-to-end
Lead medium to high-complexity IT projects end-to-end
Mentor newer team members
Reduce bus factor through documentation and knowledge sharing
How You'll Work.
Team & Collaboration
Work within the IT Community with guidance from senior teammates; Collaborate with teammates and other communities; Work well with teammates
Communication Scope
Communicate to users during incidents
Process & Methodology
Lead low to medium IT projects end-to-end, Lead medium to high-complexity IT projects end-to-end
Applying for this IT Digital Workplace & Endpoint Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Alan?
Real rants from real employees. Read before you apply.