Alan
Health Insurance
ITDigitalWorkplace&EndpointSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“IT Digital Workplace & Endpoint Specialist at Alan. Skills: Device management (MDM), SaaS administration, Identity & Access Management, macOS fluency, Operational reflexes, Documentation mindset, Learning velocity. Manage device security. Manage SaaS platforms”
What You'll Achieve.
Reduce operational toil; Reduce bus factor through documentation and knowledge sharing; Measurably reduce IT toil through automation or self-service projects
Industry & Context.
Triage issues; Solve most problems that do not require engineer input
Join IT oncall rotation (helpdesk) with buddy/shadowing support, Handle IT oncall shifts autonomously (40 to 60% of your work days), Work from our Valmy office 3+ days per week, Flexibility for remote work on other days
What They're Looking For.
Must Have
1-3 years IT operations experience (or internship/student association background in a tech environment), Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, Basic identity & access management (Google Workspace, SSO), macOS fluency, Troubleshooting macOS at scale, Understanding of the Apple ecosystem (Apple Business Manager, DEP enrollment), Operational reflexes, Ability to triage issues, Ability to communicate to users during incidents, Ability to escalate appropriately, Oncall or production support experience (or equivalent), Documentation mindset, Ability to write clear, structured documentation, Fast learning velocity, Ability to pick up new tools and processes quickly, Attention to detail, Ability to handle run tasks reliably and consistently, Ability to raise questions and identify frictions, Ability to spot problems, flag them, and suggest improvements, Ability to take feedback well and learn fast, Openness to coaching, Ability to iterate quickly, Collaborative and positive attitude, Ability to work well with teammates and other communities, Proactive approach, Ability to identify what needs doing and propose next steps (with guidance where needed)
Nice to Have
Experience with Kandji specifically, Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness, Basic scripting ability (Python, Bash, etc. ) or willingness to learn, Experience with SaaS vendor management and/or license administration, Interest in automation and coding (even from college/school projects), Experience in a fast-growing tech company environment, Fluent French, Fluent English
What You'll Do.
Manage device security
Manage SaaS platforms
Manage identity & access
Manage employee IT experience
Contribute to build projects that reduce operational toil
Handle IT oncall rotation (helpdesk)
Discover Alan's processes
Handle typical IT operations issues autonomously (equipment
account provisioning)
Handle IT oncall shifts autonomously
Solve IT problems that do not require engineer input
Own onboarding/offboarding workflows end-to-end
Contribute to “build” projects (MDM improvements
compliance documentation
self-service tooling)
Contribute on device compliance improvements (MDM
FileVault) across all countries
Ship automation or self-service projects that measurably reduce IT toil
Lead low to medium IT projects end-to-end
Be fully autonomous on the User Experience & Platform workstreams
Lead medium to high-complexity IT projects end-to-end
Mentor newer team members
Reduce bus factor through documentation and knowledge sharing
How You'll Work.
Team & Collaboration
Work within the IT Community with guidance from senior teammates; Collaborate with teammates and other communities; Mentor newer team members
Communication Scope
Communicate to users during incidents
Process & Methodology
Lead low to medium IT projects end-to-end, Lead medium to high-complexity IT projects end-to-end
Full Job Description
HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 👉 ABOUT THE ROLE As Alan scales internationally (800+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Digital Workplace & Endpoint Specialist to manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to build projects that reduce operational toil. You'll work within the IT Community with guidance from senior teammates, growing into autonomy and ownership over time. Location: Paris-based — You'll work from our Valmy office 3+ days per week, with flexibility for remote work on other days. First 2 months - Join IT oncall rotation (helpdesk) with buddy/shadowing support - Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO) - Handle most typical IT operations issues autonomously (equipment, SaaS
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