IT/DevOpsSupportEngineer

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. We’re looking for an IT / DevOps Support Engineer to join a shared operational function working across both our IT and DevOps teams. This is a hands-on technical role focused on second-line support, infrastructure operations, monitoring, vulnerability remediation, and service improvement. The role is ideal for someone who enjoys troubleshooting, operational problem-solving, and working across a broad technical estate. You’ll act as a bridge between traditional IT support and DevOps operations, helping improve service quality, operational maturity, and day-to-day reliability across the environment. You’ll take ownership of repeatable and business-critical technical tasks, contribute to better documentation and processes, and work closely with senior engineers, developers, and support teams to resolve issues efficiently. What You’ll Be Doing Managing and triaging operational support tickets Investigating technical and infrastructure issues Providing advanced desktop and endpoint support across Windows, Linux, and macOS Supporting infrastructure administration and maintenance activities Monitoring alerts and carrying out first-line remediation Supporting vulnerability remediation and patch management processes Maintaining and improving operational runbooks and docume