Houlihan Lokey, Inc.
investment bank
ITDesktopSupport
“IT Desktop Support at Houlihan Lokey, Inc.. Skills: IT support service, troubleshoot and resolve IT incidents and service requests, Windows OS, Microsoft Office Suite, Microsoft Exchange, O365, MS Teams, VPN, Active Directory (AD). Provide general IT/user support on all installed Houlihan Lokey applications, operating systems, and hardware, both in person over the phone and remotely. Provide best in class IT support service to all Houlihan Lokey Colleagues”
Industry & Context.
problem resolution; analytical skills; ability to solve practical problems
Periodically, there may be some travel to a remote office to assist with support, office expansion or relocation projects
What They're Looking For.
Must Have
3 years or more IT experience, Thorough understanding and hands-on knowledge of hardware and software installation and problem resolution, Carry out duties with a minimum of direction and supervision, English is the business language, Stakeholder Management experience
Nice to Have
Previous work experience in a financial institution environment, Possess analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist, Possess the ability to interpret various instructions furnished in written, oral, diagram, and or schedule form
What You'll Do.
Provide general IT/user support on all installed Houlihan Lokey applications
both in person over the phone and remotely
Provide best in class IT support service to all Houlihan Lokey Colleagues
Work to troubleshoot and resolve IT incidents and service requests across hardware
and account administration both in person and remotely
Assist with configuring and administering Windows OS workstations
including peripheral devices
including workstations
networked multi-function copiers
mobile devices and other computer and network peripherals
Support the use of Audio Visual (AV) equipment in the India offices
Assist with managing local hardware inventory
Provide support to remote users on connectivity issues arising from the use of AVD or VPN (Netskope) over wireless and wired high-speed Internet access
Carry out basic Windows Active Directory (AD) network administration
including administering user passwords
Provide local hands-on assistance with user moves
including relocating computers
phones & headset devices as needed
How You'll Work.
Team & Collaboration
Participate in regular staff meetings with other IT personnel and communicate any issues that concern other department members
Communication Scope
communications skills; Understanding how to talk to different people within the organization; communicate clearly and effectively
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