New Technologies
ITDataCenterSrvcsTechII
“IT Data Center Srvcs Tech II at New Technologies. Skills: Data Center systems, Service Desk support, troubleshooting. Provide first level Data Center systems support. Provide Service Desk phone support”
What You'll Achieve.
meeting Data Center operational goals
Industry & Context.
troubleshooting
24/7/365 environment, on-call rotations, after-hours maintenance
What They're Looking For.
Must Have
High School diploma or equivalent, 1 year of relevant experience, Basic understanding of IT technologies, computers, printers, scanners, operating systems, Microsoft productivity suite, Customer service skills, empathy, recognition of urgency, Ability to maintain composure, Open minded, flexible, Ability to follow direction, ask appropriate questions, Good verbal communication skills, Good written communication skills, Ability to manage own work, Ability to complete own work, Ability to accurately describe technical issues
Nice to Have
Previous service desk experience, Data Center operations experience, Ability to accurately describe technical issues, Aptitude for learning hardware troubleshooting skills, Aptitude for learning software troubleshooting skills
What You'll Do.
Provide first level Data Center systems support
Provide Service Desk phone support
Provide basic systems monitoring
Provide desktop support
Provide application support
Troubleshoot and resolve issues
Resolve routine technical problems
Report urgent technical problems
Report emergency technical problems
Complete daily system health checks
Monitor Primary Data Center operations
Monitor Second Data Center operations
Monitor peripheral equipment
Protect against unauthorized access
Participate in after-hours maintenance
Perform supplemental tasks
Clean compute equipment
Assist with receiving
Assist with stocking equipment
Follow operational policies
Follow operational procedures
Provide input on modifications
Assist in meeting operational goals
Keep abreast of current IT technologies
Maintain working knowledge of systems
Maintain working knowledge of technologies
Participate in team initiatives
How You'll Work.
Team & Collaboration
Relay information to other technical support staff; Relay information to users; Participate in team initiatives
Communication Scope
Good verbal communication skills; Good written communication skills
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