State Street
ITCommandCentreOfficer
“IT Command Centre Officer at State Street. Skills: Major Incident Management, 24/7 Technical Bridge – Non-Major Incident Resolution, Daily Operational Health Check, Event & Hypercare Management, Weekend Change Governance. managing critical IT incidents. coordinating technical bridges”
What You'll Achieve.
ensure production stability and service continuity across the enterprise; minimize business impact during disruptions; Minimize client impact; uphold operational resilience; Enhance system stability and reduce recurrence of incidents; ensure operational readiness across the enterprise; ensure seamless execution and stability; risk mitigation and operational stability; safeguard service integrity
Industry & Context.
Proven analytical and problem-solving skills
Weekend shift availability is mandatory, Availability for weekend and on-call coverage as part of operational governance
What They're Looking For.
Must Have
ITSM knowledge and experience, Proven experience managing major incidents in large-scale enterprise environments, Availability for weekend and on-call coverage as part of operational governance
What You'll Do.
managing critical IT incidents
coordinating technical bridges
maintaining system health
Provide strategic oversight of critical IT disruptions
Drive rapid service restoration and minimize client impact
Prioritize reduction of Mean Time to Restore Service (MTRS) to uphold operational resilience
Lead continuous global support for lower-tier IT issues
Enable proactive resolution through real-time coordination and cross-functional engagement
Enhance system stability and reduce recurrence of incidents
Conduct structured tri-daily reviews (Mon–Fri) with Application and Infrastructure teams
identify emerging risks
and ensure operational readiness across the enterprise
Govern high-impact IT events end-to-end
including milestone tracking and escalation protocols
Monitor real-time performance during critical periods to ensure seamless execution and stability
Maintain integrated communication channels for effective stakeholder engagement
Oversee weekend deployments with a focus on risk mitigation and operational stability
Provide structured governance and coordination to safeguard service integrity during high-change windows
How You'll Work.
Team & Collaboration
proactive collaboration with cross-functional teams; cross-functional engagement; Ability to coordinate and communicate across multidisciplinary / multicultural teams across countries and regions
Communication Scope
communication skills (written, verbal and presentation); Demonstrated ability to succinctly identify and summarize key findings to various stakeholders
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