Spektrum
aerospace and defence
ITChangeCoordinator
“IT Change Coordinator at Spektrum. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, ITIL V3/ V4 foundation, ITIL Change, ITIL processes, Configuration, Release and, ITIL Service Transition, ITIL Service Management, Project management, IT Collaboration. Administers Requests for Change, reviews and closes Requests for Change, and reports on Documents meeting minutes of the local Change Advisory”
Industry & Context.
Takes initiative to investigate and resolve technical issues in a systematic
Valid National or NATO Secret personal security clearance, Some travel to other NATO sites may be required
What They're Looking For.
Must Have
ITIL V3/ V4 foundation is essential, In depth experience in ITIL Change, Knowledge of various ITIL processes and their relationships, Experienced in Configuration, Experience with Release and, Competent in the use of personal computer office automation packages (e.g. Windows, Word, Excel and PowerPoint), Familiarity with the use of computer based administrative support, Broad experience with, and understanding of, various ICT components used to deliver services, ranging from servers, PC's, VOIP telephones, call manager, satellite receivers, active network components, such routers switches and firewalls, as well as software applications and patching, Familiarity and understanding with risk management practises in conjunction with the execution of IT change management, practical experience in a face to face dynamic environment, talking to teams and Customers face to face, over the telephone and in meetings
Nice to Have
ITIL Service Transition certification desirable, Broad and in-depth experience of the ITIL Service Management, Project management, Configuration, IT Collaboration, Experience in training customers and end users with ITSM tools and processes, Prior experience of working in an international environment comprising both military and civilian, Knowledge of NATO responsibilities and organization, including ACO and ACT
What You'll Do.
Administers Requests for Change
reviews and closes Requests for Change
and reports on Documents meeting minutes of the local Change Advisory
Assists in planning and management changes and configuration items
Monitors all CSU change management
Service Asset and Configuration Management activities in accordance with Agency directives
Assists in development and execution of local release and deployment schedules
in accordance with Agency directives
Conducts reviews and supports Verification Audits against Configuration Management Database
Supervises Configuration Control activities and ensures execution in accordance with Agency directives
coordinates assigned resources and conducts work to meet quality
Takes initiative to investigate and resolve technical issues in a systematic
Maintains sound knowledge on implemented
Advises superiors and recommends technical
Performs other duties as may be required
How You'll Work.
Team & Collaboration
cross-functional coordination; talking to teams and Customers face to face, over the telephone and in meetings; working in an international environment comprising both military and civilian
Communication Scope
talking to teams and Customers face to face, over the telephone and in meetings
Process & Methodology
Project management
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