ITBusinessAnalyst

**Role: IT Business Analyst ** **Life. Unlimited.** At Smith+Nephew we design and manufacture technology that takes the limits off living. Join us as an IT Business Analyst in Pune and lead the global delivery of mission critical planning systems that power our Supply Chain operations. This is a role for someone who wants to influence how world class planning technology supports patient outcomes, shape a global service landscape and drive continuous improvement in a complex and fast evolving environment. **What will you be doing?** As an IT Business Analyst – Commercial supports International Commercial initiatives by analysing business needs, documenting clear and testable requirements, and supporting the delivery of Salesforce‑enabled solutions. The role works under the guidance of Product Owners and senior analysts to translate defined business objectives into executable requirements that improve sales processes, user experience, and productivity. This is a delivery‑focused role, contributing to Agile teams and supporting the continuous improvement of commercial processes rather than owning strategy or roadmaps **Business Analysis & Delivery Support** * Independently drive business analysis activities for International Commercial initiatives such as Salesforce CRM, Tender Management, Corporate Account Management, SAP Enhancements and Support Enterprise Architecture and Risk Assessment (EARS) processes for new and old applications. * Elicit, analyse, and document business requirements using user stories, use cases, and process flows, working with business stakeholders and Product Owners. * Maintain and refine requirements documentation to support sprint planning and delivery. * Conduct AS‑IS and TO‑BE process analysis for scoped initiatives to identify improvement opportunities. * Support benefit, impact, and effort analysis for proposed changes * Commercial Platform Functionality & Process Enablement * Support configuration and enhancement requirements for platfo