ITBusinessAnalyst

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. The Business Analyst (BA) partners with business leadership, stakeholders, and delivery teams to define, analyze, and deliver solutions that align with business goals. The BA bridges business needs and technical capabilities, ensuring requirements are clear, actionable, and aligned with strategic objectives. **Business Analysis & System Insight** * Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics. * Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications. * Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates **Team Collaboration & Stakeholder Engagement** * Partner with business leadership and teams to refine backlog, prioritize work, and support story creation. * Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff. * Foster trust and act as a liaison to ensure shared delivery goals across teams. **Product Delivery & Continuous Improvement** * Develop a deep understanding of system functionality and business rules to support both project work and operational activities. * Resolve support issues, drive proc