ITAssociate-HelpDesk

## Accountabilities Provide timely technical support to end users via phone, email, and remote tools, ensuring fast resolution of hardware and software issues. Troubleshoot, diagnose, and resolve issues across Windows and Mac environments to minimize downtime and maintain productivity. Install, configure, and maintain laptops, desktops, peripherals, and business applications, including regular updates and security patches. Support onboarding and offboarding processes, including device provisioning, user setup, and access management. Manage IT ticketing queues by logging, tracking, escalating, and following up on support requests to ensure SLA compliance. Maintain accurate IT asset inventory, software licensing records, and documentation of systems and support procedures. Collaborate with internal teams on system upgrades, deployments, and technology improvements while ensuring compliance with IT standards. Requirements: 2–3+ years of hands-on experience in an IT help desk or internal technical support role. Strong proficiency supporting both Windows 11 and macOS environments. Experience with Microsoft 365 tools, including Teams, Intune, and related enterprise applications. Familiarity with IT ticketing systems and cloud-based support platforms such as Zendesk is a plus. Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently. Excellent customer service mindset with strong communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced, service-oriented environment. Benefits: Competitive hourly compensation ranging from $23.00 – $27.50 USD, based on experience and qualifications. Fully remote work environment within the United States. Opportunity to support a national organization’s IT infrastructure and end-user experience. Exposure to modern enterprise tools including Microsoft 365 and cloud-based IT systems. Collaborative, fast-paced environment with opportunities to grow technical expertise