ITAssociate

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀 It’s not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We’ve already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support. ABOUT THE TEAM The IT team keeps Beam’s systems, devices, and tools running smoothly, securely, and efficiently — from day-to-day support and onboarding through to software licensing, hardware, automation, cybersecurity, and internal tooling. We’re collaborative, curious, and solutions-focused, and we support every department (most closely People, Trust & Safety, and Finance). You’ll work alongside the IT Manager across both operational support and project work. THE ROLE A hands-on entry point into IT for someone early in their career. You’ll help colleagues across the organisation with technical issues, onboarding, and workplace systems, while also contributing to bigger projects in automation, internal tooling, and AI-powered workflows that make everyone more productive. You won’t be expected to know everything on day one. What matters is curiosity, initiative, and a genuine willingness to help people and ask questions. WHAT YOU’LL DO - Provide first-line support through the service desk — troubleshooting hardware, software, connectivity,