Julius Baer
Financial Services
ITApplicationSupportSpecialist–2ndLevelSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Application Support Specialist – 2nd Level Support at Julius Baer. Skills: Application Support, ServiceNow, Incident Management. Provide end-user and platform support for ServiceNow. Handle incidents and requests”
What You'll Achieve.
Ensure timely resolution in line with SLAs; Maintain system stability; Ensure operation of core banking applications
Industry & Context.
Troubleshooting
24/7 on-call environment, On-call duty (weekly 7x24), Participation in periodic releases on weekends
What They're Looking For.
Must Have
2 years of professional experience in application support, ITIL Foundation certification, Completed IT training, ServiceNow specialist/administrator support skills
Nice to Have
Experience in banking, Knowledge of financial products, Shell scripting is an advantage, German language is an advantage
What You'll Do.
Provide end-user and platform support for ServiceNow
Handle incidents and requests
Troubleshoot access and workflow issues
Ensure timely resolution in line with SLAs
Maintain system stability
Coordinate with technical teams
Support users with guidance on ServiceNow processes
Ensure operation of core banking applications
Process incident tickets
Perform coordination tasks
Perform communication tasks
Administer change requests
Participate in periodic releases
Engage in projects relating to operational aspects
Perform routine data cleansing
Automate repetitive tasks
Keep application operation documentation up to date
How You'll Work.
Team & Collaboration
Coordinating across teams; Coordinating with technical teams; Communication between stakeholders
Communication Scope
Written communication; Spoken English
Process & Methodology
Change requests
Full Job Description
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. We are looking for a skilled Application Support Specialist to ensure the reliable operation of our core banking systems through effective incident management and application support. In this role, you will play a critical part in maintaining system stability, coordinating across teams, managing changes, and driving automation within a dynamic, 24/7 on-call environment. ## **YOUR CHALLENGE** * Provide end-user and platform support for ServiceNow, including incident/request handling, troubleshooting access and workflow issues, and ensuring timely resolution in line with SLAs. * Maintain system stability by monitoring tickets, coordinating with technical teams, and supporting users with guidance on ServiceNow processes and best practices. * Ensuring the operation of core banking applications in respect to application management (2nd level support) * Processing of incident tickets generated by monitoring systems and the local service desk within SLAs * Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders * Takeover of periodical on-call duty (weekly 7x24) * Administration of change requests, for application related process fulfillment * Participation in periodic releases on weekends * Engage in projects relating to operational aspects for existing or newly integrated applications * Routine data cleansing of the systems * Process optimization and automation of repetitive tasks including handover to L1 (Control Center) * Keep application operation documentation (knowledge database) up to date ## **YOUR PROFILE** * ServiceNow specialist/administrator support skills * Completed IT training (Degree in Computer Science or other IT related cert
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