Julius Baer
Financial Services
ITApplicationSupportSpecialist–2ndLevelSupport100%(f/m/d)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Application Support Specialist – 2nd Level Support 100% (f/m/d) at Julius Baer. Skills: Application support, Incident management, Change management, Release management. Ensure smooth operation of core banking applications. Provide 2nd-level support”
What You'll Achieve.
Ensure smooth operation of applications; Process incidents within SLAs; Maintain system documentation; Update knowledge base
Industry & Context.
Process-oriented; Analytical mindset
On-call duty, Weekend deployment activities
What They're Looking For.
Must Have
2 years of professional experience in application support, ITIL Foundation certification, Completed IT training, Linux knowledge, Solid understanding of Windows OS, Experience in batch job support and scheduling tools
Nice to Have
Shell scripting is an advantage, Java application servers familiarity, Databases familiarity, Workload automation tools familiarity, AWA experience is a plus, Experience in banking or financial services, Knowledge of financial products, Proven ability to manage small teams, Demonstrated project management skills
What You'll Do.
Ensure smooth operation of core banking applications
Provide 2nd-level support
Process incident tickets
Coordinate between incident managers
Coordinate between application service owners
Coordinate between 3rd-level support
Coordinate between IT/Agile teams
Coordinate between business stakeholders
Act as local administrative manager
Administer change requests
Ensure proper execution of application processes
Participate in release activities
Participate in weekend deployments
Contribute to projects
Perform routine data cleansing
Perform system maintenance
Drive process optimization
Drive automation of repetitive tasks
Maintain application operation documentation
Update application knowledge base
Provide support for batch job scheduling
Provide support for batch job monitoring
How You'll Work.
Team & Collaboration
Coordinate with IT teams; Coordinate with business stakeholders; Coordinate with 3rd-level support; Collaborate across teams
Communication Scope
Effective communication
Process & Methodology
Project management
Full Job Description
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. We are seeking a dedicated professional to ensure the smooth operation of our core banking applications, providing 2nd-level support by managing incidents, changes, and releases within defined SLAs. In this role, you will coordinate closely with IT teams, business stakeholders, and 3rd-level support, while driving automation, maintaining system documentation, and participating in on-call and weekend deployment activities. ## **YOUR CHALLENGE** * Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support) * Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs * Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders * Act as the local administrative Manager * Take over periodical on-call duty (weekly 24/7 rotation) * Administer change requests and ensure proper execution of application-related processes * Participate in periodic release activities, including weekend deployments * Contribute to projects related to operational aspects of existing or newly integrated applications * Perform routine data cleansing and maintenance of systems * Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center) * Maintain and update application operation documentation and knowledge base * Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools) ## **YOUR PROFILE** * Completed IT training (Degree in Computer Science or equivalent IT-related certification) * Minimum of 2 years of professional experience in application support * Strong Linux knowledge (shell s
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