Julius Baer
Financial Services
ITApplicationSupportSpecialist–2ndLevelSupport100%(f/m/d)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Application Support Specialist – 2nd Level Support 100% (f/m/d) at Julius Baer. Skills: Application support, System administration, Batch job scheduling. Ensure smooth operation of core banking applications. Process incident tickets”
Industry & Context.
Analytical approach to problem-solving
Rotating on-call schedule, Weekly handover, 24/7 coverage
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, Proven experience in application support, Proven experience in system administration, working knowledge of Linux, Solid working knowledge of Windows Server, Hands-on exposure to Java-based application servers, Hands-on exposure to relational databases, Hands-on exposure to workload automation tools, Experience with batch job support, Experience with scheduling tools, Fluent in written and spoken English, Willingness to participate in a rotating on-call schedule
Nice to Have
shell scripting experience is advantageous, experience with Automic AWA is a plus, ITIL Foundation certification, Professional experience within banking or financial services, familiarity with financial products
What You'll Do.
Ensure smooth operation of core banking applications
Process incident tickets
Coordinate and communicate effectively
Act as local administrative Manager
Administer change requests
Ensure proper execution of processes
Participate in periodic release activities
Contribute to projects
Perform routine data cleansing
Perform routine maintenance of systems
Drive process optimisation
Drive automation of repetitive tasks
Maintain application operation documentation
Update application knowledge base
Provide support for batch job scheduling
Provide support for batch job monitoring
How You'll Work.
Team & Collaboration
incident managers; application service owners; 3rd-level support; other IT/Agile teams; business stakeholders
Communication Scope
Excellent communication skills
Full Job Description
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. ## **YOUR CHALLENGE** * Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support) * Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs * Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders * Act as the local administrative Manager * Administer change requests and ensure proper execution of application-related processes * Participate in periodic release activities, including weekend deployments * Contribute to projects related to operational aspects of existing or newly integrated applications * Perform routine data cleansing and maintenance of systems * Drive process optimisation and automation of repetitive tasks, including handover to L1 (Control Center) * Maintain and update application operation documentation and knowledge base * Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools) ## **YOUR PROFILE** * Bachelor’s degree in Computer Science, Information Technology, or equivalent qualification * **Proven experience in application support and/or system administration within complex IT environments** * Strong working knowledge of **Linux** ; shell scripting experience is advantageous * Solid working knowledge of **Windows Server operating systems** * Hands-on exposure to **Java-based application servers, relational databases, and workload automation tools (** experience with Automic AWA is a plus) * ITIL Foundation certification (preferred) * Experience with batch job support and scheduling tools such as **Automic AWA, Control-M, or equivalent** * Professional experience w
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