Company
ITApplicationEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“IT Application Engineer. Skills: ERP system support, CRM system support, System troubleshooting, Business requirement analysis. Maintain ERP systems. Optimize ERP systems”
What You'll Achieve.
Ensure system stability; Ensure system efficiency; Ensure process availability
Industry & Context.
Troubleshooting; Problem analysis; Root cause analysis
What They're Looking For.
Must Have
5+ years digital experience, Familiarity with software development lifecycle, B2B Enterprise Solution experience, ERP system logic, CRM customer management logic, Pricing strategy logic, Customer master data management logic, Database operations, Independent troubleshooting ability, Cross-departmental communication skills, Requirement understanding skills, Problem analysis skills, Accurate business requirement translation, Responsible work attitude, Patient work attitude, Meticulous work attitude, Teamwork spirit, Execution ability, Stress tolerance, Fast response to business needs, Good English reading ability, Good English writing ability, Good English communication ability
Nice to Have
IT technical background preferred, Dynamic365 operations support experience preferred, PowerApps operations support experience preferred, Power Automate operations support experience preferred, Low-code platform familiarity, Data analysis tool familiarity, Cross-border project experience preferred, Ability to consult English official documents, Ability to consult English technical materials, Smooth communication with HQ technical support, Smooth communication with key users
What You'll Do.
Maintain Pricing Tool
Optimize Pricing Tool
Maintain Customer Portal
Optimize Customer Portal
Ensure system stability
Ensure system efficiency
Collect business maintenance needs
Respond to system usage issues
Communicate with business stakeholders
Participate in system update change management
Assist user UAT testing
Ensure end-to-end business process availability
Troubleshoot business system failures
Manage business system data
Manage business system workflows
Manage system permissions
Perform daily system maintenance
How You'll Work.
Team & Collaboration
Cross-departmental communication; Business stakeholder communication; HQ technical team communication; Key user communication
Communication Scope
Cross-departmental communication; Business communication; Technical communication; User support
Process & Methodology
Change management
Full Job Description
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. Job Description: 1、负责 ERP（D365）、CRM、Pricing Tool、Customer Portal等关键业务系统的运维与持续优化，保障系统稳定高效运行。收集业务端运维需求，快速响应业务部门在系统使用中的问题。 2、深入营销业务部门（线索、报价、折扣、订单、采购、财务等），与业务骨干及关键用户进行有效沟通 3、参与系统更新需求的变更管理，配合变更管理委员会协助用户UAT测试、保障业务流程端到端可用 4、负责业务系统故障排查（Troubleshooting）、End user supporting。支持业务系统数据及工作流管理，权限管理，参与系统日常运维的相关工作。 Requirements: * 本科及以上学历，不限专业，5年以上数字化相关工作经验，熟悉软件开发测试与交付流程。具备IT技术背景者优先 * 具备B2B公司Enterprise Solution相关软件业务全流程支持经验，熟悉ERP 系统，CRM客户管理、Pricing定价策略，客户主数据管理等系统逻辑。有Dynamic365,PowerApps Power Automate 等微软系 产品运维支持经验者优先 * 掌握数据库操作，熟悉低代码平台，和数据分析工具，具备独立故障排查能力，有跨国项目经验优先。 * 具备优秀的跨部门沟通协调能力、需求理解能力与问题分析能力，能精准对接业务需求并转化为系统解决方案。 * 工作认真负责、耐心细致，具备良好的团队协作精神、执行力与抗压能力，能快速响应业务端需求。 * 具备良好的英文读写能力，能查阅英文官方文档、技术资料者优先。 * 具备良好的英文沟通能力，与总部技术支持团队与关键用户顺畅沟通 As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
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