ADCI HYD
Operations, IT, Support Engineering, IT Application Engineering, selling partner services
ITAppDevEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“IT App Dev Engineer at ADCI HYD. Skills: Salesforce, AWS, System operations, Customer support. Respond to customer inquiries. Address Salesforce issues”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Salesforce Administrator certification, 4+ years Salesforce experience, Salesforce data tools experience, Salesforce change management experience, Scrum/Agile methodologies experience, Technical design experience, AWS environments working knowledge, Salesforce configuration experience, Salesforce customization experience, Salesforce APIs knowledge, AWS services familiarity, Vendor collaboration ability, Teamwork ability, Organizational skills, Analytical skills, Technical procedures writing, Run books development, Training materials development, Workflows creation, SOPs creation, Technical diagramming proficiency, Software tools proficiency, Advanced Excel skills
Nice to Have
Integrations ownership experience, Large-scale migrations experience, Salesforce Application Architect Certification, Apex development experience, Lightning Design development experience, LWCs development experience, Visualforce page development experience
What You'll Do.
Respond to customer inquiries
Address Salesforce issues
Monitor customer service areas
Identify potential system issues
Complete Salesforce setup
Complete Salesforce configurations
Maintain Salesforce applications
Improve Salesforce processes
Maintain AWS applications
Improve AWS processes
Implement application changes
Develop specifications
Install new applications
Configure new applications
Test new applications
Develop system maintenance plans
Execute system maintenance plans
Consult on application performance
Consult on scalability
Ensure security protocols compliance
Resolve system problems
How You'll Work.
Team & Collaboration
Vendors; Project teams; Stakeholders
Communication Scope
Written communication; Verbal communication
Process & Methodology
Scrum, Agile
Full Job Description
We are looking for a Senior Salesforce/AWS IT Analyst who will be responsible for the day-to-day operations and maintenance of Salesforce and Amazon Web Services (AWS) systems. The engineer will provide technical support to ensure a smooth customer experience. Key job responsibilities Respond to customer inquiries in a timely manner, addressing issues with Salesforce and AWS •Monitor customer service areas to identify potential system issues that could impact customer experience •Complete setup and configuration of Salesforce customer accounts and configurations •Maintain and improve existing Salesforce and AWS applications and processes •Implement changes to applications within Salesforce and AWS •Develop requirements and specifications to meet customer needs •Install, configure, and test new applications, software, and hardware in a timely manner •Develop and execute effective system maintenance plans •Consult with stakeholders on application performance, scalability, and usability •Ensure compliance with security protocols for Salesforce and AWS systems •Resolve system problems efficiently Basic Qualifications: Excellent problem-solving and communication skills • Salesforce Administrator, Developer I certification or equivalent experience • 4+ years of relevant hands-on experience on Salesforce configurations, coding, and building integrations •Experience using Salesforce data tools (Data Loader, Workbench, DemandTools, Eclipse Force.com IDE, Informatica) •Experience with Salesforce change management (Visual Studio Code, GitHub version control) •Experience with Scrum/Agile methodologies •Technical design and implementation experience, including Service cloud lightning, Sales cloud lightning, Marketing cloud lightning or Pardot lightning, and other tools •Working knowledge of AWS environments •Experience with configuration and customization of Salesforce applications •Knowledge of Salesforce APIs and integrations •Familiarity with AWS services such as EC2 and S3 •
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