Mattel
Retail
ITAnalyst-NOCAnalyst/SmartOps
Neural analysis suggests this role is
optimal for mid candidates.
“IT Analyst-NOC Analyst/Smart Ops at Mattel. Skills: NOC support, system monitoring, incident management. monitoring, maintaining, and supporting enterprise systems and production environments in a 24x7 setting. ensures systems operate efficiently, issues are resolved quickly, and service levels are consistently met”
What You'll Achieve.
ensures systems operate efficiently; issues are resolved quickly; service levels are consistently met; timely and accurate completion
Industry & Context.
analytical and troubleshooting ability
24x7 setting
What They're Looking For.
Must Have
Bachelor’s degree in Information Technology or related field, or equivalent practical experience, 1+ years in IT operations, NOC support, or system monitoring roles, Experience with CA Scheduler, SCOM, QMM, Nagios, SolarWinds, knowledge of production control processes, incident management, system monitoring, analytical and troubleshooting ability, ability to work under pressure in a 24x7, solid communication and teamwork abilities
What You'll Do.
and supporting enterprise systems and production environments in a 24x7 setting
ensures systems operate efficiently
issues are resolved quickly
and service levels are consistently met
Monitor enterprise systems
and applications using SCOM
and related monitoring tools
Execute and monitor production job schedules using CA Scheduler
ensuring timely and accurate completion
Respond to alerts and incidents
perform initial triage
and escalate according to defined procedures
Analyze and document recurring issues to support root cause analysis and continuous improvement
Perform system health checks
and routine operational tasks
Support implementation of automation and process enhancements to improve efficiency
Assist in disaster recovery (DR) testing and maintenance activities
Adhere to established procedures
and service level requirements (SLRs)
How You'll Work.
Team & Collaboration
teamwork abilities
Communication Scope
solid communication abilities
Full Job Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. NOC Analyst Summary The NOC Analyst is responsible for monitoring, maintaining, and supporting enterprise systems and production environments in a 24x7 setting. Using tools such as CA Scheduler, SCOM, QMM, Nagios, SolarWinds, and others, this role ensures systems operate efficiently, issues are resolved quickly, and service levels are consistently met. Key Responsibilities * Monitor enterprise systems, networks, and applications using SCOM, Nagios, SolarWinds, and related monitoring tools. * Execute and monitor production job schedules using CA Scheduler, ensuring timely and accurate completion. * Respond to alerts and incidents, perform initial triage, and escalate according to defined procedures. * Analyze and document recurring issues to support root cause analysis and continuous improvement. * Perform system health checks, capacity monitoring, and routine operational tasks. * Support implementation of automation and process enhancements to improve efficiency. * Assist in disaster recovery (DR) testing and maintenance activities. * Adhere to established procedures, security standards, and service level requirements (SLRs). Qualifications * Education: Bachelor’s degree in Information Technology or related field, or equivalent practical experience. * Experience: 1+ years in IT operations, NOC support, or system monitoring roles. * Technical Skills: Experience with CA Scheduler, SCOM, QMM, Nagios, SolarWinds; knowled
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