Horizon3. ai
Security and IT
ITAnalyst,EMEA
Neural analysis suggests this role is
optimal for Mid candidates.
“IT Analyst, EMEA at Horizon3. ai. Skills: IT support, helpdesk, workplace technology, end-user support, laptop provisioning, device lifecycle management, troubleshooting, identity and access support, Okta, Zoom Rooms. Manage and resolve IT support tickets for EMEA employees, ensuring timely, high-quality service and clear communication throughout the lifecycle of each request.. Set up, configure, ship, maintain, and recover laptops and end-user equipment for new hires and existing employees acro”
What You'll Achieve.
ensuring timely, high-quality service; ensure IT processes are secure, efficient, and employee-friendly; recommend improvements to tools, processes, and user experience
Industry & Context.
troubleshoot technical issues; basic network troubleshooting; Mac and PC hardware/software issues; identify root causes
What They're Looking For.
Must Have
3+ years of experience in IT support, helpdesk, workplace technology, or a similar end-user support role, experience managing support tickets and prioritizing multiple requests in a fast-paced environment, Hands-on experience with laptop provisioning, device lifecycle management, and troubleshooting for both Mac and Windows environments, experience with MDM/UEM Platforms for Mac and Windows device management, Experience supporting identity and access tools such as Okta, including user provisioning and access troubleshooting, Working knowledge of office networking, Wi-Fi/internet troubleshooting, and endpoint connectivity support, Experience supporting conferencing tools and meeting room technology such as Zoom Rooms, Excellent communication skills and a customer-service mindset, attention to detail, ownership, and follow-through, Ability to work independently while collaborating effectively with global teams
Nice to Have
Experience supporting a distributed or international workforce across EMEA, Experience with IT onboarding/offboarding processes in a high-growth company, Familiarity with SaaS administration, endpoint management, and IT asset tracking, Security-first mindset with an understanding of access control and workplace security best practices
What You'll Do.
Manage and resolve IT support tickets for EMEA employees
high-quality service and clear communication throughout the lifecycle of each request.
and recover laptops and end-user equipment for new hires and existing employees across the region.
Support onboarding and offboarding processes
including account setup
Administer identity and access support tasks
including Okta-related workflows
and application access requests.
Provide hands-on support for office and network needs
including internet connectivity
basic network troubleshooting
network hardware support
and coordination with vendors when required.
Maintain and support meeting room and collaboration technology
including Zoom Rooms and related AV equipment.
Troubleshoot Mac and PC hardware/software issues and provide practical guidance to employees with varying levels of technical confidence.
Document repeatable processes
maintain IT playbooks
and improve workflows to scale IT operations effectively across globallyEMEA.
Partner with Security
and cross-functional teams to ensure IT processes are secure
and employee-friendly.
Track recurring issues
and recommend improvements to tools
How You'll Work.
Team & Collaboration
Partner with Security, People, and cross-functional teams to ensure IT processes are secure, efficient, and employee-friendly.; collaborating effectively with global teams
Communication Scope
clear communication throughout the lifecycle of each request; Excellent communication skills
Process & Methodology
prioritizing multiple requests in a fast-paced environment
Full Job Description
Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results. WHAT YOU’LL DO We are looking for an IT Analyst EMEA to own day-to-day IT support across EMEA and help create a seamless employee experience across devices, access, office connectivity, and collaboration tools. This role will be the go-to IT contact for regional support needs, ensuring employees can work effectively whether they are onboarding, troubleshooting technical issues, or setting up in-office infrastructure. CORE RESPONSIBILITIES - Manage and resolve IT support tickets for EMEA employees, ensuring timely, high-quality service and clear communication throughout the lifecycle of each request. - Set up, configure, ship, maintain, and recover laptops and end-user equipment for new hires and existing employees across the region. - Support onboarding and offboarding processes, including acc
Applying for this IT Analyst, EMEA role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Horizon3. ai?
Real rants from real employees. Read before you apply.