Cytiva
Life Sciences
ITAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IT Analyst at Cytiva. Skills: IT support, Incident resolution, Device management. Deliver on-site L1/L2 IT support. Restore productivity quickly”
What You'll Achieve.
Restore productivity quickly; Minimize operational downtime; Maintain stable day-to-day operations; Ensure users have reliable technology
Industry & Context.
Diagnose issues; Troubleshooter
10-20% travel, Overnight travel, Travel within territory, Travel to locations, Acceptable driving record, Lift up to 20Kg
What They're Looking For.
Must Have
Hands-on IT support professional, Proven experience restoring service, Customer-focused communicator, Structured troubleshooter, Process-driven operator, Reliable team player, Ability to travel 10-20%, Valid driver’s license, Ability to lift up to 20Kg
Nice to Have
Experience in IT Support Operation, ITIL certification, Technical knowledge in systems, Technical knowledge in infrastructure, Technical knowledge in security, Multinational experience, Interpersonal skills for collaborating with diverse teams
What You'll Do.
Deliver on-site L1/L2 IT support
Restore productivity quickly
Minimize operational downtime
Diagnose endpoint issues
Resolve endpoint issues
Diagnose collaboration issues
Resolve collaboration issues
Diagnose connectivity issues
Resolve connectivity issues
Maintain stable operations
Support device lifecycle management
Maintain accurate asset records
Maintain documentation
Maintain high-quality ticketing
How You'll Work.
Team & Collaboration
Partnering with senior analysts; Partnering with global IT teams; Works effectively with end users; Works effectively with site leaders; Works effectively with technical teams; Takes ownership; Builds technical capability
Communication Scope
Clear updates
Full Job Description
**Bring more to life.** Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of [Danaher’s](http://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the [_Danaher Business System_](http://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The IT Analyst is a business-critical frontline role that safeguards site uptime, operational continuity, and end-user productivity by delivering hands-on IT support across office, warehouse, manufacturing, and lab environments. The position owns L1/L2 incident resolution, request fulfilment, and on-site support execution while partnering with senior analysts and global IT teams to reduce disruption and sustain reliable technology performance. This role is essential to keeping site-critical functions running reliably, ensuring technology issues are resolved with speed, discipline, and clear accountability. This position reports to the Director Digital Workplace Services APAC, part of the Infrastructure and Operations team. **What you will do:** * Deliver on-site L1/L2 IT support f
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