Fullscript
Health Technology
ITAdministratorlll
Neural analysis suggests this role is
optimal for Senior candidates.
“IT Administrator lll at Fullscript. Skills: IT Systems Administration, MDM/IdP, Automation, Troubleshooting. Serve escalation point. Tackle complex hardware issues”
Industry & Context.
Analytical Troubleshooting; Root-cause analysis
What They're Looking For.
Must Have
4 – 6+ years IT Systems Administration, High-level proficiency macOS, High-level proficiency Windows, Advanced MDM/IdP Knowledge, Proven experience Jamf Pro, Proven experience Microsoft Intune, Proven experience Okta, Ability leverage AI-native coding tools, Ability leverage low-code platforms, Analytical Troubleshooting, Project Management Skills, Exceptional ability translate technical concepts, Proven ability work minimal supervision
Nice to Have
Relevant certifications, Jamf 300/400, Okta Certified Professional, Microsoft Associate level certs, Experience API integrations, Solid understanding networking, Experience high-growth startup, Experience supporting AV setup
What You'll Do.
Serve escalation point
Tackle complex hardware issues
Tackle complex software issues
Tackle complex OS issues
Act administrator core platforms
Ensure platforms configured best practices
Ensure platforms configured security standards
Plan software rollouts
Plan security remediations
Plan office expansions
Execute IT initiatives
Identify onboarding inefficiencies
Identify offboarding inefficiencies
Identify support design inefficiencies
Implement improvements
Increase team velocity
Partner Security team
Enforce endpoint compliance
Manage disk encryption
Execute vulnerability patching
Author internal Runbooks
Set documentation standards
Provide technical guidance
Level up team capabilities
Interface third-party vendors
Escalate vendor support
Manage software renewals
How You'll Work.
Team & Collaboration
IT Admins; Security team; Junior admins
Communication Scope
Translate technical concepts
Process & Methodology
Project Leadership, Organizational skills, Track record moving projects
Full Job Description
## Description About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care. The Role As an IT Admin III, you are a technical lead within the IT team. You bridge the gap between day-to-day support and high-level systems engineering. You are one of the "go-to" people for complex technical hurdles, a primary owner of our core IT platforms, and a key driver of departmental projects. This role is perfect for a seasoned IT professional who has mastered the fundamentals and is now focused on optimizing systems, hardening security configurations, and refining the end-user experience through technical excellence. ## What you’ll do Advanced Escalation: Serve as the primary escalation point for IT Admins I and II, tackling the most complex hardware, software, and OS issues across macOS and Windows. System Ownership: Act as the primary administrator for core platforms (e.g., Jamf Pro, Intune, or Okta), ensuring they are configured according to industry best practices and security standards. Project Leadership: Lead small-to-medium IT initiatives, s
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