IssueManagementLeadAnalystVicePresident

**About the Role:** The Chief Operating Office (COO) Chief Administrative Office (COO CAO) is instrumental in driving organizational value for our businesses, regulators, and stakeholders. With core responsibilities spanning Risk and Control, Issue Management, Quality Assurance, Transformation, and Regulatory Standards, the COO CAO is vital in enabling the execution of Citi’s Vision and Strategy. The COO Issue Quality Assurance (IQA) team, an established function within COO CAO, is dedicated to providing robust oversight, facilitating critical reviews, and supporting Citi's effective management of operational risks. The Issue Quality Assurance (IQA) Innovation and Analytics Lead, based in Mumbai, India, is responsible for providing analytical support for issue remediation quality reviews. This role requires the application of advanced analytical, visualization, and presentation techniques to generate comprehensive reports, fulfill ad-hoc data requests, and deliver compelling presentations. The ideal candidate is a highly motivated individual contributor who collaborates effectively within a global and diverse team. Proficiency in advanced data analytics technologies, tools, and techniques, expert-level MS PowerPoint skills, and a strong understanding of processes, risks, and controls are essential. **Key Responsibilities:** * Serve as a Subject Matter Expert, providing expert opinions across diverse technical domains to ensure timely and high-quality completion of issue remediation. * Apply strong visualization skills to independently create effective and impactful reports. * Lead the development and implementation of data analytics projects within the function. * Support the maintenance and enhancement of IQA's in-house workflow tooling. * Assist the COO IQA Management Team in establishing and implementing escalation criteria and practices, ensuring timely and appropriate escalation of issues and risks, and accurate reporting to senior management. * Cultivate stron