Pavago
Staffing and Recruiting
ISPNetworkSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“ISP Network Support Engineer at Pavago. Skills: ISP Network Support, BGP, SD-WAN, Wireless Backhaul. Support customer-facing troubleshooting. Support production network operations”
What You'll Achieve.
Fast and accurate ticket resolution; High network uptime and reliability; Reduced repeat escalations; Successful provisioning of customer connections; Accurate documentation and configuration management; Customer satisfaction and communication quality
Industry & Context.
Solve complex network problems; Troubleshoot complex connectivity issues; Troubleshoot network problems; Solve real-world networking issues; Solve complex connectivity challenges
Participate in rotating after-hours emergency support (1 week/month)
What They're Looking For.
Must Have
Hands-on experience in ISP, Hands-on experience in WISP, Hands-on experience in FTTH, Hands-on experience in MSP environments, troubleshooting experience involving Routing, troubleshooting experience involving Switching, troubleshooting experience involving WAN connectivity, troubleshooting experience involving Failover systems, Experience configuring Routers, Experience configuring Firewalls, Experience configuring VLANs, Experience configuring VPNs, understanding of TCP/IP, understanding of NAT, understanding of QoS, understanding of VLANs, understanding of BGP, understanding of OSPF, documentation and communication skills, Ability to balance Technical troubleshooting, Ability to balance Customer communication, Comfortable working independently in remote environments
Nice to Have
Peplink / SpeedFusion experience, MikroTik RouterOS expertise, Experience with Cambium, Experience with Ubiquiti, Experience with Siklu, Experience with Aviat, Experience with Fixed wireless deployments, Experience with mmWave backhaul systems, Familiarity with Starlink, Familiarity with Hybrid WAN deployments, VoIP troubleshooting experience: SIP, VoIP troubleshooting experience: QoS, VoIP troubleshooting experience: Voice optimization
What You'll Do.
Support customer-facing troubleshooting
Support production network operations
Troubleshoot complex connectivity issues
Configure production-grade networking equipment
Maintain high-availability systems
Respond to customer issues
Monitor and maintain wireless backhaul systems
Monitor and maintain edge routing devices
Monitor and maintain bonded WAN infrastructure
Monitor and maintain core ISP services
Provision and configure routers
Provision and configure VLANs
Provision and configure firewall rules
Provision and configure QoS policies
Provision and configure VPNs
Configure and maintain MikroTik RouterOS
Configure and maintain Peplink SpeedFusion
Configure and maintain InControl2
Support tower deployments
Support infrastructure expansion
Support backhaul upgrades
Maintain configuration backups
Maintain firmware updates
Maintain network hardening
Maintain IP documentation
Maintain network diagrams
Participate in after-hours emergency support
Consult with business customers
Resolve network problems
Keep ISP infrastructure stable
Keep ISP infrastructure scalable
Keep ISP infrastructure highly available
Solve real-world networking issues
How You'll Work.
Team & Collaboration
Collaborate with engineering teams; Collaborate with field teams; Consult with business customers
Communication Scope
documentation and communication skills; Customer communication; Technical communication
Full Job Description
### **🌐 ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless Infrastructure)** **Full-Time | Remote | U.S. Hours** ### **🚀 About the Role** We’re hiring a technically strong and proactive **ISP Network Support Engineer** to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment. This is not a basic helpdesk role. You’ll work directly with: * Live ISP infrastructure * Multi-WAN & SD-WAN environments * Wireless backhaul systems * Routing & failover operations * Bonded WAN connections * Enterprise-grade networking hardware You’ll troubleshoot complex connectivity issues, configure production-grade networking equipment, and help maintain high-availability systems across: * Fiber * Fixed wireless * Bonded WAN * Starlink * SD-WAN deployments This role is ideal for someone with real-world ISP, WISP, FTTH, or MSP experience who enjoys solving network problems inside live production environments. ### **🔥 What You’ll Own** ### **Customer Support & Network Troubleshooting** * Respond to customer issues involving: * Connectivity problems * Latency * Packet loss * VoIP quality * Routing instability * Troubleshoot: * Bonded WAN links * SD-WAN failover * Wireless backhaul systems * VLAN segmentation * VPN connectivity * Support: * Routers * Firewalls * Customer Premise Equipment (CPE) * Document: * Troubleshooting steps * Root cause analysis * Configuration changes * Participate in rotating after-hours emergency support (1 week/month) * Consult with business customers regarding: * Redundancy * Failover strategies * Network optimization ### **ISP Network Operations & Infrastructure** * Monitor and maintain: * Wireless backhaul systems * Edge routing devices * Bonded WAN infrastructure * Core ISP services * Provision and configure: * Routers * VLANs * Firewall rules * QoS policies * VPNs * Troubleshoot: * BGP * OSPF * Failover events * Routing loops * WAN instability * Configure and maintain: * Mikro
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