Pavago
ISP
ISPNetworkSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ISP Network Support Engineer at Pavago. Skills: ISP Network Support, BGP, MikroTik RouterOS, Peplink, SD-WAN, Wireless Infrastructure, Routing, Failover. Support customer-facing troubleshooting. Manage production network operations”
What You'll Achieve.
Fast and accurate ticket resolution; High network uptime and reliability; Reduced repeat escalations; Successful provisioning of customer connections; Accurate documentation and configuration management; Customer satisfaction and communication quality; Keep ISP infrastructure stable, scalable, and highly available; Solve real-world networking issues across live production systems
Industry & Context.
Solving network problems; Solving complex network problems; Solving complex connectivity challenges
Participate in rotating after-hours emergency support (1 week/month)
What They're Looking For.
Must Have
Hands-on experience in ISP, WISP, FTTH, or MSP environments, Troubleshooting experience involving routing, switching, WAN connectivity, and failover systems, Experience configuring routers, firewalls, VLANs, and VPNs, Understanding of TCP/IP, NAT, QoS, VLANs, BGP, and OSPF, Documentation and communication skills, Ability to balance technical troubleshooting and customer communication, Comfortable working independently in remote environments
Nice to Have
Peplink / SpeedFusion experience, MikroTik RouterOS expertise, Experience with Cambium, Experience with Ubiquiti, Experience with Siklu, Experience with Aviat, Experience with fixed wireless deployments, Experience with mmWave backhaul systems, Familiarity with Starlink, Familiarity with Hybrid WAN deployments, VoIP troubleshooting experience: SIP, QoS, Voice optimization
What You'll Do.
Support customer-facing troubleshooting
Manage production network operations
Troubleshoot complex connectivity issues
Configure production-grade networking equipment
Maintain high-availability systems
Respond to customer issues (connectivity
Monitor and maintain wireless backhaul systems
bonded WAN infrastructure
and core ISP services
Provision and configure routers
Participate in rotating after-hours emergency support
Consult with business customers regarding redundancy
and network optimization
Support tower deployments
infrastructure expansion
and backhaul upgrades
Maintain configuration backups
How You'll Work.
Team & Collaboration
Collaborate with engineering and field teams on escalations and deployments
Communication Scope
Communicate technical issues clearly to customers and internal teams
Full Job Description
### **🌐 ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless Infrastructure)** **Full-Time | Remote | U.S. Hours** ### **🚀 About the Role** We’re hiring a technically strong and proactive **ISP Network Support Engineer** to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment. This is not a basic helpdesk role. You’ll work directly with: * Live ISP infrastructure * Multi-WAN & SD-WAN environments * Wireless backhaul systems * Routing & failover operations * Bonded WAN connections * Enterprise-grade networking hardware You’ll troubleshoot complex connectivity issues, configure production-grade networking equipment, and help maintain high-availability systems across: * Fiber * Fixed wireless * Bonded WAN * Starlink * SD-WAN deployments This role is ideal for someone with real-world ISP, WISP, FTTH, or MSP experience who enjoys solving network problems inside live production environments. ### **🔥 What You’ll Own** ### **Customer Support & Network Troubleshooting** * Respond to customer issues involving: * Connectivity problems * Latency * Packet loss * VoIP quality * Routing instability * Troubleshoot: * Bonded WAN links * SD-WAN failover * Wireless backhaul systems * VLAN segmentation * VPN connectivity * Support: * Routers * Firewalls * Customer Premise Equipment (CPE) * Document: * Troubleshooting steps * Root cause analysis * Configuration changes * Participate in rotating after-hours emergency support (1 week/month) * Consult with business customers regarding: * Redundancy * Failover strategies * Network optimization ### **ISP Network Operations & Infrastructure** * Monitor and maintain: * Wireless backhaul systems * Edge routing devices * Bonded WAN infrastructure * Core ISP services * Provision and configure: * Routers * VLANs * Firewall rules * QoS policies * VPNs * Troubleshoot: * BGP * OSPF * Failover events * Routing loops * WAN instability * Configure and maintain: * Mikro
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