GFiber
Internet Services
ISPMaintenanceTechnicianII
“ISP Maintenance Technician II at GFiber. Skills: ISP Maintenance, Network Troubleshooting, Fiber Optics, Network Infrastructure. Install, repair, and maintain GFiber physical plant. Diagnose and correct service impacting root causes”
What You'll Achieve.
Ensure continuous residential and small business services by identifying and resolving service-disrupting issues
Industry & Context.
Diagnose and correct all service impacting root causes; Troubleshoot and resolve problems related to inside wiring; Troubleshoot and resolve problems related to network devices; Troubleshoot complex issues affecting network connectivity
Ability to work non-standard working hours as needed including nights, weekends, holidays, On-call, and differing work rotations/shifts, 10% domestic travel, Ability to lift/move up to 50lbs of equipment as required, Ability to pass a motor vehicle record check that meets company standards
What They're Looking For.
Must Have
5 years experience in Fiber to the Home (FTTH)/ Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments, 3 years of experience in rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc. ), patch panels and Telecom Headend work, 3 years of Experience with physical layer components of networking infrastructure, including Optical Line Terminals, Optical Switches, twisted pair copper cabling (Category 5 or greater), patch panels, fiber optic cabling, etc., Ability to lift/move up to 50lbs of equipment, Valid driver's license, Ability to pass a motor vehicle record check that meets company standards
Nice to Have
Ability to operate Google Workspace and Salesforce applications, Experience installing and maintaining Juniper, Adtran or Nokia equipment, Experience working with utility companies, coordinating with city/local permitting offices, and subject matter expertise in outside plant Fiber to the Home (OSP FTTH) deployments, 3 years of experience with fiber to the business-to-business (B2B)/Enterprise level fiber network construction/operations, Experience troubleshooting Ethernet network issues related to routers, switches and hubs, Experience installing, commissioning and maintaining point to point or omnidirectional wireless networks, Experience managing relationships with contractors and vendors of varying types and sizes
What You'll Do.
and maintain GFiber physical plant
Diagnose and correct service impacting root causes
Assist vendor partners with installation
Ensure continuous residential and small business services
Diagnose and correct issues with ISP network connectivity
Troubleshoot and resolve problems related to inside wiring
or maintain Central Office facilities
or maintain Wireless Radios
Install and test Optical Line Terminals
Perform installation/construction duties
Communicate effectively with internal colleagues
Communicate effectively with external customers
Cultivate relationships with suppliers
Cultivate relationships with industry partners
Execute operational processes and procedures
Collaborate with team members to achieve proficiency
How You'll Work.
Team & Collaboration
Collaborate with team members to achieve proficiency in troubleshooting complex issues; Cultivate relationships with suppliers and industry partners through collaboration; Work with product team
Communication Scope
Communicate effectively with internal colleagues; Communicate effectively with external customers; Cultivate relationships with suppliers and industry partners through effective communication
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