GFiber
Internet Service Provider
ISPMaintenanceTechnicianII
Neural analysis suggests this role is
optimal for Mid candidates.
“ISP Maintenance Technician II at GFiber. Skills: ISP Maintenance, Network Troubleshooting, Fiber Optics, Network Infrastructure. Install, repair, and maintain GFiber physical plant. Diagnose and correct service impacting root causes”
What You'll Achieve.
Ensure continuous residential and small business services; Diagnose and correct all service impacting root causes
Industry & Context.
Diagnose and correct all service impacting root causes; Troubleshoot and resolve problems related to inside wiring, powering systems, and network devices; Troubleshoot complex issues affecting network connectivity and inside wiring
Ability to work non-standard working hours including nights, weekends, holidays, On-call availability, Ability to work differing work rotations/shifts, 10% domestic travel, Ability to lift/move up to 50lbs of equipment, Valid driver's license, Ability to pass a motor vehicle record check
What They're Looking For.
Must Have
5 years experience in Fiber to the Home (FTTH)/ Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments, 3 years of experience in rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc. ), patch panels and Telecom Headend work, 3 years of Experience with physical layer components of networking infrastructure, including Optical Line Terminals, Optical Switches, twisted pair copper cabling (Category 5 or greater), patch panels, fiber optic cabling, etc., Ability to lift/move up to 50lbs of equipment, Valid driver's license, Ability to pass a motor vehicle record check, Ability to work non-standard working hours as needed including nights, weekends, holidays, on-call, and differing work rotations/shifts, 10% domestic travel
Nice to Have
Ability to operate Google Workspace and Salesforce applications, Experience installing and maintaining Juniper, Adtran or Nokia equipment, Experience working with utility companies, coordinating with city/local permitting offices, Subject matter expertise in outside plant Fiber to the Home (OSP FTTH) deployments, 3 years of experience with fiber to the business-to-business (B2B)/Enterprise level fiber network construction/operations, Experience troubleshooting Ethernet network issues related to routers, switches and hubs, Experience installing, commissioning and maintaining point to point or omnidirectional wireless networks, Experience managing relationships with contractors and vendors of varying types and sizes
What You'll Do.
and maintain GFiber physical plant
Diagnose and correct service impacting root causes
Assist vendor partners with installation
Ensure continuous residential and small business services
Diagnose and correct issues with ISP network connectivity
Troubleshoot and resolve problems related to inside wiring
Troubleshoot and resolve problems related to powering systems
Troubleshoot and resolve problems related to network devices
or maintain Central Office facilities
or maintain monitoring equipment
or maintain Wireless Radios
Install and test Optical Line Terminals
Install and test Optical Switches
Install and test Routers
Make cross connects in telecom spaces
Perform installation/construction duties
Perform maintenance and troubleshooting of cabling
Perform maintenance and troubleshooting of network devices
Navigate complex customer interactions
Communicate effectively with internal colleagues
Communicate effectively with external customers
Cultivate relationships with suppliers
Cultivate relationships with industry partners
Execute operational processes and procedures
Collaborate with team members to achieve proficiency
How You'll Work.
Team & Collaboration
Collaborate with team members to achieve proficiency in troubleshooting complex issues; Cultivate relationships with suppliers and industry partners through collaboration
Communication Scope
Communicate effectively with internal colleagues; Communicate effectively with external customers; Effective communication with suppliers and industry partners
Full Job Description
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. This role is not eligible for immigration sponsorship. The application window will be open until at least June 1, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. Area Description The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within GFiber’s Field Operations, the Plant Maintenance team supports wired and wireless customer installation and network construction leading to the growing and maintaining of GFiber networks. Role Description (and additional job description) As an Inside Plant (ISP) Maintenance Technician, you will focus on the installation, repair, and maintenance of the GFiber physical plant. You will diagnose and correct all service impacting root causes within the central office, remote terminal and collocation facilities. You will assist vendor partners to develop expertise in the installation, maintenance, and repair of inside plant (ISP) while continuing to provide support for downstream portions of our network infrastructure. In this role, you'll: Technical Expertise: Network Troubleshooting: Ensure continuous residential and small business services by identifying and resolving service-disrupting issues spanning from backbone fiber to the central office or remote terminal equ
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