Gibson Dunn
Legal
ISTrainer(TemporaryPosition)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IS Trainer (Temporary Position) at Gibson Dunn. Skills: Technical training, Software support, User assistance. Provide superior service to firm's customers. Respond to requests”
Industry & Context.
Analyze needs; Troubleshooting; Problem escalation; Diffuse potential problems
Limited lifting (25 lbs. or less), Work overtime as necessary
What They're Looking For.
Must Have
Minimum 5 years of verifiable experience delivering technical training in the legal industry and corporate environment, Solid knowledge of Windows 11 operating system, Solid knowledge of Microsoft 365, Solid knowledge of iManage, Solid knowledge of Microsoft Teams, Solid knowledge of Adobe Acrobat, Experience with Apple iOS/macOS devices, Experience with legal applications, Ability to translate technical concepts, Ability to work with a diverse audience, Ability to diffuse potential problems, Organizational skills, Ability to prioritize work efficiently, Multi-tasking is a must, Maintain and adhere to Firm-wide and departmental policies, Ability to work overtime as necessary
Nice to Have
Bachelor’s degree in a related field is preferred, Technical school training with equivalent experience is also considered, Experience in the legal industry is preferred, Experience with Aderant Expert Time is a plus, Experience with InterAction is a plus, Experience with Foundation is a plus, Experience with Camtasia is a plus, Experience with Captivate is a plus, Experience with other eLearning production software is a plus
What You'll Do.
Provide superior service to firm's customers
Analyze customer needs
Develop training programs
Deliver appropriate training
Offer Just-in-Time training
Distribute training aids
Prepare training aids
Schedule training sessions
Prepare conference room setup
Prepare virtual classroom setup
Work closely with Global Services personnel
Implement smooth software rollouts
Write materials for training programs
Evaluate new programs
Evaluate software upgrades
Make recommendations for changes
Maintain working relationship with Directors of Admin
Determine specific needs within the office
Participate as active member of local office
Provide platinum-level service in training
Provide platinum-level service in support
Contact attendees about training opportunities
Contact department representatives about training opportunities
Maintain updated training calendar
Maintain working relationship with Support Center
Maintain working relationship with Support Services
Actively participate in troubleshooting
Actively participate in problem escalation
Assist outside consultants with preparation
Assist outside consultants with administration
How You'll Work.
Team & Collaboration
Work closely with Global Services personnel; Maintain working relationship with Directors of Admin; Maintain working relationship with Support Center; Maintain working relationship with Support Services
Communication Scope
Verbal skills; Written skills; Interpersonal skills
Process & Methodology
Prioritize work efficiently, Multi-tasking
Full Job Description
Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision. Based in New York, the IS Trainer will be responsible for providing superior service to the firm’s customers in the assigned office(s) by responding to requests, analyzing needs, developing programs and delivering appropriate training and information. This role reports to the Senior Manager, Technology Training offers “Just-in-Time” training as needed. Distributing training aids such as bulletins, QuickCards and handouts. May also be asked to prepare any of the above. Scheduling and preparing the setup of conference room and virtual classroom. Working closely with Global Services personnel to implement smooth software rollouts. Writing materials for training programs as requested, evaluating, learning and making recommendations for changes for new programs and software upgrades. Maintaining a working relationship with the Directors of Admin to determine specific needs within the office. Participating as an active member of the local office to provide platinum-level service in training and support. Contacting attendees and department representatives about training program opportunities (maintaining an updated calendar). Maintaining a working relationship with the Support Center and Support Services, actively participating in troubleshooting and problem escalation. Assisting outside consultants with preparation and administration of various training programs. Qualifications: Strong verbal, written, interpersonal, and team skills. Comfortable with one-on-one as well as group training. Must have the ability to translate technical concepts and terms into understandable terminology for participants. Ability to work with a diverse audience whose skill
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