ISSupportSpecialist

Summary: Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision. Based in Singapore, the IS Support Specialist is a second level support role with the primary responsibility of providing technical support to customers along with operational and administrative support for IS functions in the assigned Gibson office(s). The assigned person will actively participate in maintaining and improving the timeliness and quality of IS support provided to all customer constituencies within assigned office(s) This role is an on-site position Responsibilities include: Execute the effective and timely delivery of IS services, both hardware and software. Interact effectively with all customer constituencies, in person when at all possible. Deploy and maintain the operational availability of all related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems and when directed by IS Operations, servers and network infrastructure. Perform effectively as a second level technical resource to resolve customer issues. Listen attentively to the problem/issue described by the customer and log all pertinent information into our call tracking program, ServiceNow. Contribute detailed solutions into the ServiceNow Knowledge Base. Promote effective utilization of firm provided software applications to customers. Responsible for keeping equipment inventory up to date at all times in the Asset Management System. Provide technical support and assistance outside of normal business hours as required. Must have strong organizational skills and be able to prioritize work efficiently, multi-tasking is a must. Maintain and adhere to Firm-wide and departmental policies, standards, operat