M&T Bank
Institutional Services
ISBusinessTechnologyProgramManager
Neural analysis suggests this role is
optimal for Senior candidates.
“IS Business Technology Program Manager at M&T Bank. Skills: Program Management, Business Technology, Agile Delivery. Manage technology-driven programs. Support portfolio, program, and project management”
Industry & Context.
Excellent problem-solving skills
What They're Looking For.
Must Have
Bachelor's degree, 10 years’ proven project management experience, Proficiency in MS Suite (Advanced Excel, MS project, Teams), MS Power Platform (Power Apps Suite)
Nice to Have
knowledge of project management methodology/disciplines, Experienced in leading business driven initiatives with Agile delivery frameworks, verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus, Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner, Excellent problem-solving skills, Ability to work individually as well as a member of a team, Self-motivated, results-driven and well-organized individual, Ability to handle multiple tasks and work under time constraints in support of various assignments, Ability to function professionally at many different levels (clients, management and peers), interpersonal skills are necessary for business partner relationships within and outside the organization, The ability to build mutual trust and encourage open to diverse points of view, knowledge of Agile Methodology, Project Management Professional (PMP) certification, Program Management Professional (PgMP) certification, Master’s degree
What You'll Do.
Manage technology-driven programs
and project management
Coordinate program deliverables
Demand planning for resources
Track and report program performance
Maintain dashboards and analytics tools
Provide consistent stakeholder engagement
Act as liaison between Product and Tech
Align to ICS Product Owners
Work closely with technology RTE
Chair ICS governance forums
Adhere to risk and regulatory standards
Implement and maintain internal controls
Identify risk-related issues
Promote M&T Bank brand
Maintain internal control standards
Complete related duties
Exercise managerial authority
How You'll Work.
Team & Collaboration
Collaborates with cross-functional teams; Interface with UX on major programs; Ensure sustainable collaboration with scrum masters; Liaison between Product and Tech team; Aligned to ICS Product Owners and their teams; Works closely with the technology RTE; Chairs/Facilities ICS governance forums; Ability to work as a member of a team; Interpersonal skills for business partner relationships
Communication Scope
verbal and written communication skills; negotiate, influence and gain consensus; Communicates verbally and in writing with executive management; professional and understandable manner
Process & Methodology
Program Coordination & Execution, Portfolio, program, and project management, Demand planning, Reporting & Analytics, Risk & Compliance management, Project Management Professional (PMP) certification, Program Management Professional (PgMP) certification
Full Job Description
**Job Summary:** The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The goals of the program are to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve. **Overview** : In alignment with our business strategy, we are seeking a Business Technology Program Manager to be responsible for supporting business technology programs within the Project Management Office (PMO) of the Institutional Services (IS) business line by assisting in planning, execution, and reporting on key initiatives. This role collaborates with cross-functional teams to ensure alignment with business and technology strategies while driving operational efficiencies across finance, governance, and communications. **Primary Responsibilities:** **Vision & Strategy ** **Program Coordination & Execution: ** * Assist in managing technology-driven programs and initiatives across Institutional Services functions and products. * Support portfolio, program, and project management activities, ensuring alignment with tech strategy and business objectives. * Coordinate program deliverables, ensuring deadlines, budgets, and quality standards are met. * Demand planning based on intake/discovery (for technical and product resources) * Interface with UX on all major programs and ensure sustainable collaboration with scrum masters. **Reporting & Analytics:** * Track and report on program performance metrics, OKRs, and KPIs to ensure strategic alignment. * Maintain dashboards and analytics tools to provide insights on capacity planning, vendor performance, and financial forecasting. **Communications & Stakeholder Engagement** * Provide and maintain consistent engagement with key stakeholders * Acts as the liaison between
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