Mercier Consultancy Group
Consumer Services
iRobotSupportSpecialistwithGermanandEnglishWorkRemoteInBulgaria
“iRobot Support Specialist with German and English - Work Remote In Bulgaria at Mercier Consultancy Group. Respond promptly to customer inquiries. Diagnose technical issues”
What You'll Achieve.
Ensure outstanding support experience; Enhance customer satisfaction
Industry & Context.
Diagnose technical issues; Resolve technical issues; Troubleshooting
What They're Looking For.
Must Have
Fluency in German and English, Experience in technical support, Customer service experience, Problem-solving skills, Technical aptitude, Excellent communication skills, Interpersonal skills, Ability to work independently, Manage time effectively, Proficiency with CRM systems, Proficiency with support ticketing systems
Nice to Have
Experience with electronic products, Experience with robotic products
What You'll Do.
Respond promptly to customer inquiries
Diagnose technical issues
Resolve technical issues
Guide customers through troubleshooting
Guide customers through product features
Maintain records of customer interactions
Maintain records of resolutions
Collaborate with internal teams
Escalate complex issues
Share customer feedback
Stay updated on product knowledge
Stay updated on technical updates
Stay updated on company policies
How You'll Work.
Team & Collaboration
Collaborate with internal teams
Communication Scope
Customer inquiries
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