Moonfare

FinTech

InvestorOperationsLead(m/f/d)

€85–125k ~AI est. Berlin, Germany FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Investor Operations Lead (m/f/d) at Moonfare. Skills: Investor Operations, Regulatory Operations, Payment Operations, Investor Services, Controls Framework. Lead and develop team. Keep investors compliant”

What You'll Achieve.

Satisfy regulators; Satisfy sophisticated investors

Industry & Context.

FinTech
Problems you'll solve

Complex cases; Investor escalations

What They're Looking For.

Must Have

Player-coach experience, Scale ops team 5-15, Regulated environment experience, Build scaling reactive servicing, SLA frameworks experience, Quality programs experience, Capacity models experience, Tiered escalation paths experience, Coverage strategies experience, Regulatory onboarding experience, Capital call processing experience, Distribution processing experience, Investor servicing experience, Review complex capital calls, Review borderline MiFID II, MiFID II professional classification, Translate German requirements, Translate Luxembourgish requirements, Design controls framework, Run controls framework, Distinguish 1LoD/2LoD, Design scalable processes

Nice to Have

AI-native mindset

What You'll Do.

Lead and develop team

Keep investors compliant

Ensure investor readiness

Unlock follow-on investments

Manage investor cashflow

Maintain payment records

Implement payment controls

Maintain audit trails

Provide reactive servicing

Manage SLA frameworks

Implement quality programs

Evolve controls framework

Set regulated process standards

Execute client classification

Translate requirements to workflows

Design AI-augmented workflows

Govern AI-augmented workflows

Implement human checkpoints

Oversee Fund Administrator

Evolve vendor execution

Maintain golden source data

Own selling vs servicing

Ensure clean handoffs

Surface reactivation triggers

Maintain CRM as source

Act as Voice of Investor

Translate team insights

How You'll Work.

Team & Collaboration

Partner with Compliance; Partner with Commercial; Partner with AI; Partner with R&D; Evolve with Compliance

Communication Scope

Voice of Investor

Process & Methodology

Capacity models, Tiered escalation paths, Coverage strategies

Full Job Description

Join the team rewriting the rules in private markets. Moonfare delivers what few others can: the highly sought-after funds and hidden-gem investments that go beyond what most private banks offer. Every opportunity is subjected to a ruthless vetting process; the bar is unforgivingly high. The result? Institutional-quality portfolios for investors who demand more. Our team combines finance veterans with talent from tech, consulting, law and industries you'd never expect. Headquartered in Berlin, we operate from eight offices across Europe, the US and Asia. If you're ready to build what's next in private markets, let's talk. Investor Operations Lead (m/f/d) As Investor Operations Lead, you will build the servicing engine that keeps every Moonfare investor ready-to-invest, compliant, and expertly served, acting as Moonfare's 1st line of defence, partnering directly with our Compliance team (2LoD) and our Commercial leadership, and leading a team of 6–7 across three functions: Investor Regulatory Operations (1LoD), Investor Payment Operations, and Investor Services. This is a player-coach role. You will set direction for the function and be genuinely hands-on where it matters most: reviewing complex MiFID II procedures and handling sensitive investor escalations. We are looking for a leader who treats regulation as a design constraint to engineer around, not a wall to hide behind, and who coaches their team to do the same. You Will: Lead and develop a team of 6–7 Moonfarians across 3 domains: Regulatory Operations: keeping every investor in a compliant, ready-to-invest state to unlock seamless follow-on investments and distributions Payment Operations: integrity of investor cashflow, payment records, controls, and audit trails that satisfy both regulators and sophisticated investors Investor Services: reactive servicing for the existing investor base, with SLA frameworks and quality programs matched to a sophisticated private markets audience Design and own the 1LoD cont

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