Moonfare
FinTech
InvestorOperationsLead(m/f/d)
Neural analysis suggests this role is
optimal for Lead candidates.
“Investor Operations Lead (m/f/d) at Moonfare. Skills: Investor Operations, Regulatory Operations, Payment Operations, Investor Services, Controls Framework. Lead and develop team. Keep investors compliant”
What You'll Achieve.
Satisfy regulators; Satisfy sophisticated investors
Industry & Context.
Complex cases; Investor escalations
What They're Looking For.
Must Have
Player-coach experience, Scale ops team 5-15, Regulated environment experience, Build scaling reactive servicing, SLA frameworks experience, Quality programs experience, Capacity models experience, Tiered escalation paths experience, Coverage strategies experience, Regulatory onboarding experience, Capital call processing experience, Distribution processing experience, Investor servicing experience, Review complex capital calls, Review borderline MiFID II, MiFID II professional classification, Translate German requirements, Translate Luxembourgish requirements, Design controls framework, Run controls framework, Distinguish 1LoD/2LoD, Design scalable processes
Nice to Have
AI-native mindset
What You'll Do.
Lead and develop team
Keep investors compliant
Ensure investor readiness
Unlock follow-on investments
Manage investor cashflow
Maintain payment records
Implement payment controls
Maintain audit trails
Provide reactive servicing
Manage SLA frameworks
Implement quality programs
Evolve controls framework
Set regulated process standards
Execute client classification
Translate requirements to workflows
Design AI-augmented workflows
Govern AI-augmented workflows
Implement human checkpoints
Oversee Fund Administrator
Evolve vendor execution
Maintain golden source data
Own selling vs servicing
Ensure clean handoffs
Surface reactivation triggers
Maintain CRM as source
Act as Voice of Investor
Translate team insights
How You'll Work.
Team & Collaboration
Partner with Compliance; Partner with Commercial; Partner with AI; Partner with R&D; Evolve with Compliance
Communication Scope
Voice of Investor
Process & Methodology
Capacity models, Tiered escalation paths, Coverage strategies
Full Job Description
Join the team rewriting the rules in private markets. Moonfare delivers what few others can: the highly sought-after funds and hidden-gem investments that go beyond what most private banks offer. Every opportunity is subjected to a ruthless vetting process; the bar is unforgivingly high. The result? Institutional-quality portfolios for investors who demand more. Our team combines finance veterans with talent from tech, consulting, law and industries you'd never expect. Headquartered in Berlin, we operate from eight offices across Europe, the US and Asia. If you're ready to build what's next in private markets, let's talk. Investor Operations Lead (m/f/d) As Investor Operations Lead, you will build the servicing engine that keeps every Moonfare investor ready-to-invest, compliant, and expertly served, acting as Moonfare's 1st line of defence, partnering directly with our Compliance team (2LoD) and our Commercial leadership, and leading a team of 6–7 across three functions: Investor Regulatory Operations (1LoD), Investor Payment Operations, and Investor Services. This is a player-coach role. You will set direction for the function and be genuinely hands-on where it matters most: reviewing complex MiFID II procedures and handling sensitive investor escalations. We are looking for a leader who treats regulation as a design constraint to engineer around, not a wall to hide behind, and who coaches their team to do the same. You Will: Lead and develop a team of 6–7 Moonfarians across 3 domains: Regulatory Operations: keeping every investor in a compliant, ready-to-invest state to unlock seamless follow-on investments and distributions Payment Operations: integrity of investor cashflow, payment records, controls, and audit trails that satisfy both regulators and sophisticated investors Investor Services: reactive servicing for the existing investor base, with SLA frameworks and quality programs matched to a sophisticated private markets audience Design and own the 1LoD cont
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