SoFi
FinTech
InvestmentSpecialistII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Investment Specialist II at SoFi. Skills: Customer Success, Investment services, Financial planning. Support members over phone. Support members over chat”
Industry & Context.
Problem-solver
FINRA fingerprint background check
What They're Looking For.
Must Have
Series 7, 63, & 65 OR Series 7 & 66, Maintain professional certifications, 2+ years financial services experience, Experience margin and option concepts, Excellent verbal and written communication, Excellent analytical and interpersonal skills, Customer service mindset, Deep understanding financial concepts, Ability identify client needs, Ability meet client needs, Ability follow through client needs, Ability work independently, Perform multiple tasks efficiently, Organized with attention detail, Ask for help when needed, Meets evolving position objectives, Ability iterate, learn, and innovate, Clear FINRA fingerprint background check
Nice to Have
Bachelor's degree, Experience with corporate actions, Experience with margin/investment risk, Series 4, Series 24
What You'll Do.
Support members over phone
Support members over chat
Support members over email
Educate members on margin
Educate members on options
Educate members on equities
Problem solve operational issues
Problem solve technical issues
Monitor member accounts
Work with custodial platform
Assist members opening accounts
Assist members funding accounts
Assist members transacting accounts
Improve operational processes
Improve technical platforms
Assess member financial situation
Educate members on Brokerage benefits
Educate members on Brokerage value
Educate members on Robo benefits
Educate members on Robo value
Help members open investment account
Explain offering benefits
Explain account opening process
Educate members on Brokerage terms
Educate members on Brokerage processes
Educate members on Robo terms
Educate members on Robo processes
Explain investment performance
Explain investment decisions
Provide member operational support
Answer investment-related questions
Answer investment-related issues
How You'll Work.
Team & Collaboration
Work with management; Work with product teams
Communication Scope
Verbal communication; Written communication
Full Job Description
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. Who we are We’re a next-generation fintech company on a mission to help our members achieve financial independence to realize their ambitions—whether that’s buying a house, starting a family, or becoming debt free. We aim to be at the center of our members’ financial lives, so they can get their money right. By joining SoFi, you’ll help shape a brighter financial future for our 1.8+ million members—using innovative, mobile-first technology to transform an industry that hasn’t changed in decades. With offices across the United States and abroad, we’re one of the fastest growing companies in fintech—offering the agility of a start-up with the stability of seasoned management and dynamic, passionate employees. Join us to invest in yourself, your career, and the financial world. The role As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi’s suite of investment services. SoFi offers Brokerage services, Robo Advisor services, and retirement accounts. What you’ll do: Support members over the phone, chat, and email Educate and assist members on margin, options and equities. Problem solve any operational or technical issues pertaining to SoFi Invest products Perform ongoing monitoring of member accounts with att
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