SoFi

FinTech

InvestmentSpecialistII

$85–125k ~AI est. Jacksonville, Florida, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Investment Specialist II at SoFi. Skills: Customer Success, Investment services, Financial planning. Support members over phone. Support members over chat”

Industry & Context.

FinTech
Problems you'll solve

Problem-solver

Eligibility Requirements

FINRA fingerprint background check

What They're Looking For.

Must Have

Series 7, 63, & 65 OR Series 7 & 66, Maintain professional certifications, 2+ years financial services experience, Experience margin and option concepts, Excellent verbal and written communication, Excellent analytical and interpersonal skills, Customer service mindset, Deep understanding financial concepts, Ability identify client needs, Ability meet client needs, Ability follow through client needs, Ability work independently, Perform multiple tasks efficiently, Organized with attention detail, Ask for help when needed, Meets evolving position objectives, Ability iterate, learn, and innovate, Clear FINRA fingerprint background check

Nice to Have

Bachelor's degree, Experience with corporate actions, Experience with margin/investment risk, Series 4, Series 24

What You'll Do.

Support members over phone

Support members over chat

Support members over email

Educate members on margin

Educate members on options

Educate members on equities

Problem solve operational issues

Problem solve technical issues

Monitor member accounts

Work with custodial platform

Assist members opening accounts

Assist members funding accounts

Assist members transacting accounts

Improve operational processes

Improve technical platforms

Assess member financial situation

Educate members on Brokerage benefits

Educate members on Brokerage value

Educate members on Robo benefits

Educate members on Robo value

Help members open investment account

Explain offering benefits

Explain account opening process

Educate members on Brokerage terms

Educate members on Brokerage processes

Educate members on Robo terms

Educate members on Robo processes

Explain investment performance

Explain investment decisions

Provide member operational support

Answer investment-related questions

Answer investment-related issues

How You'll Work.

Team & Collaboration

Work with management; Work with product teams

Communication Scope

Verbal communication; Written communication

Full Job Description

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. Who we are We’re a next-generation fintech company on a mission to help our members achieve financial independence to realize their ambitions—whether that’s buying a house, starting a family, or becoming debt free. We aim to be at the center of our members’ financial lives, so they can get their money right. By joining SoFi, you’ll help shape a brighter financial future for our 1.8+ million members—using innovative, mobile-first technology to transform an industry that hasn’t changed in decades. With offices across the United States and abroad, we’re one of the fastest growing companies in fintech—offering the agility of a start-up with the stability of seasoned management and dynamic, passionate employees. Join us to invest in yourself, your career, and the financial world. The role As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi’s suite of investment services. SoFi offers Brokerage services, Robo Advisor services, and retirement accounts. What you’ll do: Support members over the phone, chat, and email Educate and assist members on margin, options and equities. Problem solve any operational or technical issues pertaining to SoFi Invest products Perform ongoing monitoring of member accounts with att

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