M-KOPA
Mobility
InvestigationsOfficereMobility
“Investigations Officer - eMobility at M-KOPA. Skills: field investigations, incident response, liaising with authorities, asset recovery, record keeping. Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases. Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes”
What You'll Achieve.
protecting the integrity of M-KOPA's Mobility business; support asset recovery for fraud and non-performing customer cases; drive digital and financial inclusion across our markets
Industry & Context.
solving complex, real-world problems; collaborative problem-solving
field-based environments, work independently in the field, on-site, field-based role operating across Kenya, pre-employment background checks
What They're Looking For.
Must Have
Experience in fire incident response and investigations, Proven track record working with law enforcement agencies, Solid understanding of traffic laws, regulations, and criminal justice processes, interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders, Ability to work proactively and independently in the field, Proficiency in Excel, PowerPoint, and Word, written and verbal communication in both Swahili and English
Nice to Have
Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)
What You'll Do.
Leading first response and follow-up investigations for battery thermal incidents
and other asset impound cases
law enforcement agencies
and relevant authorities to manage asset release processes
Supporting the Customer Performance team in locating and engaging poor-paying
and suspected fraud customers for loan collections and asset recovery
Maintaining detailed and accurate records of all incidents
and communications with external authorities
Developing best practices and recommending improvements to investigative procedures and post-incident protocols
Managing case follow-ups consistently across police stations and relevant agencies
How You'll Work.
Team & Collaboration
cross-functional coordination; collaborative problem-solving; engaging internal stakeholders
Communication Scope
interpersonal and communication skills; written and verbal communication in both Swahili and English
Applying for this Investigations Officer - eMobility role?
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How to Apply on Ashby
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- Location field affects geo-based screening; use your actual metro area.
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