M-KOPA
Mobility
InvestigationsOfficer-eMobility
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Investigations Officer - eMobility at M-KOPA. Skills: field investigations, incident response, liaising with authorities, asset recovery, record keeping. Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases. Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes”
What You'll Achieve.
protecting the integrity of M-KOPA's Mobility business; support asset recovery for fraud and non-performing customer cases; drive digital and financial inclusion across our markets
Industry & Context.
solving complex, real-world problems; collaborative problem-solving
field-based environments, work independently in the field, on-site, field-based role operating across Kenya, pre-employment background checks
What They're Looking For.
Must Have
Experience in fire incident response and investigations, Proven track record working with law enforcement agencies, Solid understanding of traffic laws, regulations, and criminal justice processes, interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders, Ability to work proactively and independently in the field, Proficiency in Excel, PowerPoint, and Word, written and verbal communication in both Swahili and English
Nice to Have
Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)
What You'll Do.
Leading first response and follow-up investigations for battery thermal incidents
and other asset impound cases
law enforcement agencies
and relevant authorities to manage asset release processes
Supporting the Customer Performance team in locating and engaging poor-paying
and suspected fraud customers for loan collections and asset recovery
Maintaining detailed and accurate records of all incidents
and communications with external authorities
Developing best practices and recommending improvements to investigative procedures and post-incident protocols
Managing case follow-ups consistently across police stations and relevant agencies
How You'll Work.
Team & Collaboration
cross-functional coordination; collaborative problem-solving; engaging internal stakeholders
Communication Scope
interpersonal and communication skills; written and verbal communication in both Swahili and English
Full Job Description
[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR AN INVESTIGATIONS OFFICER TO JOIN OUR MOBILITY TEAM AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/3554a846-8bd7-4773-ae2a-33b552cca80d/B13.png] This role offers the opportunity to play a critical part in protecting the integrity of M-KOPA's Mobility business. You'll lead field investigations into incidents and accidents involving our mobility products, liaise directly with police and legal authorities, and support asset recovery for fraud and non-performing customer cases. If you thrive in dynamic, field-based environments and are energized by solving complex, real-world problems — this role is for you. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/c5092ce7-10c0-468e-9040-9553660ed89a/B13.png] ABOUT US We foster a culture where accountability, field expertise, and collaborative problem-solving drive both commercial and social impact. Our Mobility team is growing rapidly and this role sits at the intersection of customer performance, compliance, and operations. You'll be empowered to work independently in the field while contributing to a team that values process improvement, integrity, and continuous learning. IN THIS ROLE, YOU WOULD BE RESPONSIBLE FOR: - Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases - Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes - Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery - Maintaining detailed and accurate records of all incidents, investigations, and communications with external au
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