MBPS
InvestigationSupportAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Investigation Support Analyst at MBPS. Skills: Investigative processes, Financial crime and compliance operations, Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Supporting Bank Investigative Services by assisting with investigative processes. Building investigation records”
Industry & Context.
Amenable to working a fixed night shift
What They're Looking For.
Must Have
2–3 years of experience supporting the financial services industry, preferably in an administrative or non‑client‑facing role, Proficiency with Microsoft O365 applications, Bachelor’s degree, preferably in criminal justice or a related analytical or research‑focused field, Amenable to working a fixed night shift
Nice to Have
Proficiency in French, Developing understanding of financial crime risks and investigative processes, Awareness of how Bank Investigative Services adds value to the organization, Inquisitive, collaborative, and motivated to understand criminal risk impacting Manulife Bank
What You'll Do.
Supporting Bank Investigative Services by assisting with investigative processes
Building investigation records
Fulfilling document and information requests
and fulfill investigative requests received through a shared inbox or incident management system
and maintain information and documentation to support investigations related to financial crime and employee conduct
and update case activities in the designated incident management tool
and deliver client and Bank records using available tools and resources
Process bank criminal requests in accordance with court orders
and other official directives
How You'll Work.
Team & Collaboration
Collaborate with team members and leaders to enhance operational efficiency
Full Job Description
_We are seeking an**Investigation Support Analyst** to join our Financial Crimes and Compliance Operations team at MBPS. In this role, you will play a key part in supporting Bank Investigative Services by assisting with investigative processes, building investigation records, and fulfilling document and information requests. This position is well‑suited for someone who thrives in a fast‑paced, detail‑oriented environment and is interested in financial crime and compliance operations._ **Key Responsibilities** * Assess, prioritize, and fulfill investigative requests received through a shared inbox or incident management system, operating effectively in a fast‑paced environment. * Gather, organize, and maintain information and documentation to support investigations related to financial crime and employee conduct. * Accurately record, track, and update case activities in the designated incident management tool to ensure completeness and auditability. * Source, retrieve, and deliver client and Bank records using available tools and resources, in compliance with legal, regulatory, and internal requirements. * Process bank criminal requests in accordance with court orders, legal notices, and other official directives, recognizing that fulfillment timelines may depend on external factors. * Identify opportunities for process improvement, support updates to process documentation, and collaborate with team members and leaders to enhance operational efficiency. **Required Qualifications** * 2–3 years of experience supporting the financial services industry, preferably in an administrative or non‑client‑facing role. * Proficiency with Microsoft O365 applications. * Bachelor’s degree, preferably in criminal justice or a related analytical or research‑focused field. * Amenable to working a fixed night shift. **Preferred Qualifications** * Proficiency in French (preferred but not required). * Developing understanding of financial crime risks and investigative processes. * Awaren
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