Amazon.com Services LLC
Administrative Support, Investigation, Logistics
InvestigationSpecialistII
“Investigation Specialist II at Amazon.com Services LLC. Investigate incidents involving Flex DPs. Provide business decisions based on outcomes”
Industry & Context.
Individual problem-solving; Analytical skills
What They're Looking For.
Must Have
1+ years fraud/risk investigations experience
Nice to Have
Experience handling customer escalations
What You'll Do.
Investigate incidents involving Flex DPs
Provide business decisions based on outcomes
Take ownership of functional issues
Offer high-quality solutions
Champion proactive improvements
Exhibit problem-solving and analytical skills
Review and investigate cases
Demonstrate technical competence
Display flexibility by working within queues
Provide support for additional tasks
Provide support for deep dives
Provide support for escalations
Ensure compliance with procedures
Ensure compliance with SLAs
Achieve high-quality metrics
Maintain performance metrics
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams
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