ADCI
Administrative Support, Investigation, no business category
InvestigationSpecialist,CDT
“Investigation Specialist, CDT at ADCI. Skills: Risk investigation, Transaction analysis, Stakeholder communication. Research and evaluate facts surrounding seller transactions. Take appropriate action on investigated transactions”
What You'll Achieve.
Elimination of online ecommerce risk; Driving business goals
Industry & Context.
Individual problem-solving; Analytical skills
Rotational shifts, Rotational two-consecutive day off, Weekends, nights, and/or holidays
What They're Looking For.
Must Have
1+ years of customer service experience, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications, Work a flexible schedule/shift/work area, Experience in payments or e-commerce, Graduation
Nice to Have
Demonstrated problem solving and analytical skills, Proven ability to work productively and efficiently in an independent setting, Proven ability to clearly communicate with managers and associates at all levels, Global perspective and solid understanding of business objectives, Excellent attention to detail and work with the highest level of accuracy
What You'll Do.
Research and evaluate facts surrounding seller transactions
Take appropriate action on investigated transactions
Document actions by providing detailed annotations
Communicate with external customers via phone or email
Communicate with internal customers and peers
Understand the issue and make best use of
Systematically escalate problems or variance in information
Communicate with internal and external stakeholders
Understand performance metrics to create analysis
Meet predetermined productivity targets and quality standards
How You'll Work.
Team & Collaboration
Internal customers and peers; Internal and external stakeholders
Communication Scope
Written communication; Verbal communication
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