ADCI
Administrative Support, Investigation, no business category
InvestigationSpecialist
“Investigation Specialist at ADCI. Skills: Risk management, Problem solving. Investigate and eliminate online ecommerce risk. Authenticate customers”
What You'll Achieve.
Fulfills department standards for time spent; Contribute to department development
Industry & Context.
Independent problem-solving; Analytical skills; Logical analysis
What They're Looking For.
Must Have
1+ years of customer service experience, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications
Nice to Have
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance, Excellent problem solving skills, Demonstrated ability to analyze problems logically, Self disciplined, diligent, proactive and detail oriented
What You'll Do.
Investigate and eliminate online ecommerce risk
Authenticate customers
Authenticate complex transactions
Communicate with department management
Communicate with risk analysts
Communicate with risk engineers
Communicate with other company associates
Communicate with third-parties
Contact customers by phone
How You'll Work.
Team & Collaboration
Fast-paced team environment
Communication Scope
Written English skills; Spoken English skills; Interpersonal skills
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