ADCI
Administrative Support, Investigation, amazon business
InvestigationSpecialist
“Investigation Specialist at ADCI. Skills: Risk management, Problem solving. Investigate and eliminate online ecommerce risk. Authenticate customers”
What You'll Achieve.
Fulfills department standards for time spent; Contribute to department development
Industry & Context.
Independent decision making; Complex investigation decisions; Logical problem analysis
What They're Looking For.
Must Have
Excellent written and spoken English skills, Excellent interpersonal skills, Demonstrated ability to work independently, Excellent problem solving skills, Demonstrated ability to analyze problems logically, Self disciplined, diligent, proactive and detail oriented, Time management and organizational skills, Effectively prioritizes work time, Excellent ability to determine situational needs, Experience with Microsoft Office products and applications
Nice to Have
Work a flexible schedule/shift/work area, Experience in the ecommerce payments space, Previous trust and safety experience, Experience succeeding in a customer-driven workplace
What You'll Do.
Investigate and eliminate online ecommerce risk
Authenticate customers
Authenticate complex transactions
Engage in written communication with management
Engage in verbal communication with management
Engage in written communication with risk analysts
Engage in verbal communication with risk analysts
Engage in written communication with risk engineers
Engage in verbal communication with risk engineers
Engage in written communication with other associates
Engage in verbal communication with other associates
Engage in written communication with third-parties
Engage in verbal communication with third-parties
Contact customers by phone
How You'll Work.
Team & Collaboration
Department management; Risk analysts; Risk engineers; Company associates; Third-parties
Communication Scope
Written response; Verbal communication; Interpersonal skills
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