ASSPL
Supply Chain/Transportation Management, Cust. Experience Qualit Ops, transportation and logistics
InvestigationRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Investigation Representative at ASSPL. Skills: Investigation, Process management, Data analysis. Manage daily operational activities. Provide accurate resolution”
What You'll Achieve.
Provide hassle-free inbounding experience; Provide smooth inbounding experience
Industry & Context.
Data analysis; Deep dive; Troubleshooting
What They're Looking For.
Must Have
Knowledge of Microsoft Office, 1+ years of work experience, Excellent communication skills in English, Ability to concentrate, Work successfully in a team, Work independently, Familiarity with Windows, Familiarity with Microsoft Outlook, Familiarity with Microsoft Word, Familiarity with internet browser, Excellent typing skills, Ability to navigate websites
Nice to Have
Good deep diving skills, Quick learner of complex process
What You'll Do.
Manage daily operational activities
Provide accurate resolution
Ensure program standards are met
Facilitate flow of information
Resolve issues accurately
Resolve issues in a timely manner
Make real-time decisions
Drive seller experience
Conduct assigned investigations
Plan freight delivery
Perform rescue operations
Contingency management
How You'll Work.
Team & Collaboration
Flow of information between stakeholders; Work with different stakeholders
Communication Scope
Written communication; Verbal communication
Full Job Description
ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide the accurate resolution to all the sellers and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner. Key job responsibilities An Investigation Representative provides timely resolution to the issue in hand by researching, querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive seller experience without compromising on time. The candidate should have the basic understanding of inbounding and should be able to communicate clearly in english in the written and verbal form. A day in the life An Investigation Representative is responsible for conducting assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership throughout investigation life cycle by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An Investigation Representative will insist on high standards by effective deep dive to summarize findings and proposing solutions by identifying gaps and risks in current mechanisms. About the team Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operatio
Applying for this Investigation Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about ASSPL?
Real rants from real employees. Read before you apply.