ADCI
Administrative Support, Investigation, no business category
InvestigationAssociate,TORXOps
“Investigation Associate, TORX Ops at ADCI. Skills: Investigation, Risk management, Problem-solving. Investigate online ecommerce risk. Eliminate online ecommerce risk”
What You'll Achieve.
Productivity evaluation; Quality assurance evaluation; Contribute to department development
Industry & Context.
Problem solving; Analytical skills; Logical analysis
Flexible schedule/shift/work area, Weekends, Nights, Holidays
What They're Looking For.
Must Have
Speak, write, and read fluently in English, Experience with Microsoft Office products, 1+ years of customer service experience, Work a flexible schedule/shift/work area, Experience in payments or e-commerce
Nice to Have
2+ years of customer service experience
What You'll Do.
Investigate online ecommerce risk
Eliminate online ecommerce risk
Authenticate customers
Authenticate complex transactions
Communicate with department management
Communicate with risk analysts
Communicate with risk engineers
Communicate with company associates
Communicate with third-parties
Contact customers by phone
How You'll Work.
Team & Collaboration
Cross-functional teams; Third-parties
Communication Scope
Written English; Spoken English; Verbal communication; Written communication
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