ADCI
Administrative Support, Investigation, amazon business
InvestigationAssociate,TORXOps
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Investigation Associate, TORX Ops at ADCI. Skills: Investigation, Risk management, Problem-solving. Investigate online ecommerce risk. Eliminate online ecommerce risk”
What You'll Achieve.
Productivity evaluation; Quality assurance evaluation; Overall contribution evaluation
Industry & Context.
Independent decision making; Complex investigation decisions; Analyze problems logically; Determine situational needs; Provide appropriate solutions
What They're Looking For.
Must Have
Excellent written and spoken English skills, Ability to compose grammatically correct, concise and accurate written response, Excellent interpersonal skills, Ability to communicate complex transactional issues correctly and clearly, Demonstrated ability to work independently, Make complex investigation decisions with little to no guidance, Excellent problem solving skills, Demonstrated ability to analyze problems logically, Self disciplined, Diligent, Proactive, Detail oriented, Time management skills, Organizational skills, Effectively prioritizes work time, Fulfill department standards for time spent, Excellent ability to determine situational needs, Provide appropriate solutions, Analytical skills, Attention to detail, Effective communication abilities, Experience working with customers, Passion for delivering exceptional service
Nice to Have
Experience completing complex tasks quickly with little to no guidance, React with appropriate urgency to situations that require a quick turnaround, Experience in software development, Experience in managing and troubleshooting network
What You'll Do.
Investigate online ecommerce risk
Eliminate online ecommerce risk
Authenticate customers
Authenticate complex transactions
Engage in frequent written communication with department management
Engage in frequent verbal communication with department management
Engage in frequent written communication with risk analysts
Engage in frequent verbal communication with risk analysts
Engage in frequent written communication with risk engineers
Engage in frequent verbal communication with risk engineers
Engage in frequent written communication with other company
Engage in frequent verbal communication with other company
Engage in frequent written communication with third-parties
Engage in frequent verbal communication with third-parties
Contact customers by phone
Contribute to development of the department
How You'll Work.
Team & Collaboration
Fast-paced team environment; Department management; Risk analysts; Risk engineers; Company associates; Third-parties
Communication Scope
Written communication; Verbal communication; Interpersonal skills; Complex transactional issues
Full Job Description
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Investigation Associate will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. · Basic Qualifications Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self disciplined, diligent, proactive and detail oriented •
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