AOSP-V
Investigation Loss Prevention, Investigation, customer trust and partner support
InvestigationAssociate,SEPO
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Investigation Associate, SEPO at AOSP-V. Skills: E-commerce risk, Investigation, Trust and safety. Investigate and eliminate online e-commerce risk. Authenticate customers”
What You'll Achieve.
Improve productivity; Improve quality assurance; Contribute to department development
Industry & Context.
Analyze problems logically; Individual problem-solving
Physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal, 5 days’ work week, Includes weekends, Flexible and/or holidays, 9 hours/day schedule, Operations is 24/7, Shifting, Rotating shifts, Possibility of night shift, Maintain minimum internet speed 200 Mbps, Maintain at least 100 GB data, Dedicated workspace free from background noise
What They're Looking For.
Must Have
3 years of any work experience, Dedicated workspace at home, Postpaid fiber internet connection, Minimum speed of 200 Mbps, At least 100 GB of data, Excellent written and spoken English skills, Ability to compose a grammatically correct, concise and accurate written response, Excellent interpersonal skills, Ability to communicate complex transactional issues correctly and clearly, Demonstrated ability to analyze problems logically
Nice to Have
Comfortable working MS tools, Using basic level of automation, Experience in Investigations/Payments/Security or Banking domain, Intermediate knowledge of E-commerce
What You'll Do.
Investigate and eliminate online e-commerce risk
Authenticate customers
Authenticate complex transactions
Engage proactively with team members
Engage proactively with team leads
Engage proactively with department management
Engage proactively with other company associates
Engage proactively with third party vendors
How You'll Work.
Team & Collaboration
Engage proactively with team members; Engage proactively with team leads; Engage proactively with department management; Engage proactively with other company associates; Engage proactively with third party vendors
Communication Scope
Written response composition; Transactional issue communication
Full Job Description
The role requires candidates to commit to the following: - Must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal during the time of employment. - 5 days’ work week which includes weekends and flexible and/or holidays. - 9 hours/day schedule inclusive of lunch break. - Operations is 24/7 – shifting, rotating and possibility of night shift - Internet Connectivity - maintain a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider. Amazon Philippines is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Seller Experience Protection Operations (SEPO) Team in Manila. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, trust and safety field, and success in a customer-focused workplace. Key job responsibilities The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under limited manager supervision. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Investigation Associate will be required to engage proactively with the team members and team leads, department management, and other company associates and third party vendors to accomplish goals. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Basic Qualifications: - At least a high school diploma (with or without experience in investigation or customer support) with 3 years of any work experience - Fresh graduates and career freshers are welcome to apply. - Must have a dedicated workspace at home, free from background
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