AOSP-V
Investigation Loss Prevention, Investigation, customer trust and partner support
InvestigationAssociate,SEPO
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Investigation Associate, SEPO at AOSP-V. Skills: Investigation, Problem-solving, Analytical skills. Investigate and eliminate e-commerce risk. Plan and accomplish goals”
What You'll Achieve.
Productivity evaluation; Quality assurance evaluation; Contribution to department development
Industry & Context.
Problem-solving; Analytical skills; Analyze problems logically
Physically based in Metro Manila, Physically based in Cavite, Physically based in Bulacan, Physically based in Laguna, Physically based in Rizal, 5 days’ work week, Includes weekends, Includes holidays, 9 hours/day schedule, Operations is 24/7, Shifting, Rotating shifts, Possibility of night shift, Maintain minimum internet speed 200 Mbps, Maintain at least 100 GB data, Dedicated workspace at home, Free from background noise
What They're Looking For.
Must Have
3 years of any work experience, Dedicated workspace at home, Postpaid fiber internet connection, Minimum speed of 200 Mbps, At least 100 GB of data, Excellent written and spoken English skills, Ability to compose grammatically correct response, Excellent interpersonal skills, Ability to communicate complex issues clearly, Demonstrated ability to analyze problems logically
Nice to Have
Comfortable working MS tools, Using basic level of automation, Experience in Investigations/Payments/Security, Experience in Banking domain, Intermediate knowledge of E-commerce
What You'll Do.
Investigate and eliminate e-commerce risk
Plan and accomplish goals
Authenticate customers
Authenticate complex transactions
Engage proactively with team members
Engage with team leads
Engage with department management
Engage with other company associates
Engage with third party vendors
How You'll Work.
Team & Collaboration
Engage proactively with team members; Engage with team leads; Engage with department management; Engage with other company associates; Engage with third party vendors
Communication Scope
Written response; Spoken English; Interpersonal skills
Full Job Description
The role requires candidates to commit to the following: - Must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal during the time of employment. - 5 days’ work week which includes weekends and flexible and/or holidays. - 9 hours/day schedule inclusive of lunch break. - Operations is 24/7 – shifting, rotating and possibility of night shift - Internet Connectivity - maintain a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider. Amazon Philippines is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Seller Experience Protection Operations (SEPO) Team in Manila. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, trust and safety field, and success in a customer-focused workplace. Key job responsibilities The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under limited manager supervision. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Investigation Associate will be required to engage proactively with the team members and team leads, department management, and other company associates and third party vendors to accomplish goals. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Basic Qualifications: - At least a high school diploma (with or without experience in investigation or customer support) with 3 years of any work experience - Fresh graduates and career freshers are welcome to apply. - Must have a dedicated workspace at home, free from background
Applying for this Investigation Associate, SEPO role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about AOSP-V?
Real rants from real employees. Read before you apply.