AOSP-V
Investigation Loss Prevention, Investigation, customer trust and partner support
InvestigationAssociate,SEPO
“Investigation Associate, SEPO at AOSP-V. Skills: Investigation, Risk elimination, Customer service. Investigate and eliminate online e-commerce risk. Authenticate customers”
What You'll Achieve.
Productivity and quality assurance evaluation; Overall contribution to department development
Industry & Context.
Problem-solving; Analytical skills; Analyze problems logically
Physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal, 5 days’ work week, Includes weekends, Flexible and/or holidays, 9 hours/day schedule, Operations is 24/7, Shifting, rotating, Possibility of night shift, Minimum speed of 200 Mbps, At least 100 GB of data, Dedicated workspace at home, Free from background noise
What They're Looking For.
Must Have
3 years of any work experience, Dedicated workspace at home, Postpaid fiber internet connection, Excellent written and spoken English skills, Excellent interpersonal skills, Demonstrated ability to analyze problems logically, Self disciplined, diligent, proactive and detail oriented, Time management and organizational skills
Nice to Have
Comfortable working MS tools, Basic level of automation, Experience in Investigations/Payments/Security or Banking domain, Intermediate knowledge of E-commerce
What You'll Do.
Investigate and eliminate online e-commerce risk
Authenticate customers
Authenticate complex transactions
Engage proactively with team members
Engage with team leads
Engage with department management
Engage with other company associates
Engage with third party vendors
How You'll Work.
Team & Collaboration
Team members; Team leads; Department management; Company associates; Third party vendors
Communication Scope
Written response; Spoken English; Interpersonal skills; Complex transactional issues
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