Amazon Support Services Costa Rica SRL
Investigation Loss Prevention, Seller Support Operations, customer trust and partner support
InvestigationAssociate(S),TSEOps
“Investigation Associate (S), TSE Ops at Amazon Support Services Costa Rica SRL. Skills: Investigation, Decision making. Investigate potential defects that affect our customers. Research and gather data to make accurate decisions”
Industry & Context.
Analytical thinking; Decision making
Seasonal position
What They're Looking For.
Must Have
High School diploma, Work a flexible schedule/shift, B2+ English proficiency or higher, Excellent reading comprehension, Ability to work in a rapidly evolving environment, Oral and written communication skills, Proficiency in navigating common and uncommon software UIs, Demonstrated ability to work independently and with limited guidance
Nice to Have
Self-disciplined, diligent, proactive and detail oriented, Knowledge of or experience in a fraud/risk management environment, Knowledge of process improvement and measuring quality, Demonstrable interpersonal skills, Experience working in a multicultural and international back-office environment, Knowledge of MS Office suite of products skills
What You'll Do.
Investigate potential defects that affect our customers
Research and gather data to make accurate decisions
Take appropriate actions to identify and help minimize
Ensure that customers are shown defect and abuse-free
Maintain a positive and professional demeanor
Enforce Amazon policies
Contribute to a positive team environment
Aid team members with process barriers and projects
Maintain accountability to attendance
and quality expectations
Adapt to the changing requirements of the business
How You'll Work.
Team & Collaboration
Internal teams; Team environment
Communication Scope
Written communication; Verbal communication
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