InterstateUIClaimsExaminer

WHO WE ARE:  Texas Workforce Commission connects people with careers across the state. While we are based in downtown Austin, TX just north of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based in our main office in downtown Austin, Texas at 101 E. 15th Street in the Benefit Overpayment Collection Department.  TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.  WHO YOU ARE:  A person with an eye for details, who is able to calmly explain facts and laws to customers. You are a problem solver and good listener, who communicates effectively and who understands the need to empathize with people who may be in difficult situations. Someone who is eager to assist people and provide them with essential information relating to their unemployment benefit debts.   WHAT YOU WILL DO:  The Interstate Unemployment Insurance (UI) Claims Examiner II – III performs complex to advanced (senior level) unemployment insurance overpayment collection work. Work involves reviewing unemployment insurance benefit overpayments for accuracy and completeness, verifying balance due and getting claimants to agree to a payment plan, or explaining collection action affecting their claim. This position will have a focus on receiving and referring interstate overpayments. Works under general to limited supervision, with moderate to considerable latitude for the use of initiative and independent judgment.   YOU WILL BE TRUSTED TO:  -Respond to external and internal communications via telephone, letter or e-mail and provide thorough, timely information.  -Review the TWC Unem